@Jason Spotswood,
I am sorry you are running into issues with Rally Custom Reports. We were able to alleviate the earlier issues described.
If you are still experiencing this issue, please open a ticket with our Support Team here.
They will be able to assist you.
Best Regards,
Dan
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Product Manager
CA Technologies, A Broadcom Company
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Original Message:
Sent: 10-19-2020 12:19 AM
From: Jason Spotswood
Subject: Reports / Custom Reports
Hi
Is there an update on this issue. I cannot get any story duration data out of a custom report that I previously had working.
Thank you.
Original Message:
Sent: 09-10-2020 11:02 AM
From: Dan Green
Subject: Reports / Custom Reports
@Mitch Goldman,
I am working with my team right now trying to fix the issue with the slow response time. We are also working with your company to get access to your data so we can use your data as our test set. We believe we can have this fixed by tomorrow potentially faster if we can get data access.
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Product Manager
CA Technologies, A Broadcom Company
Original Message:
Sent: 09-10-2020 08:37 AM
From: Mitch Goldman
Subject: Reports / Custom Reports
For a week we cannot run report that are needed to report time charging that leads to paying employees and contractors. This has gone on too long. Please advise on what progress has been made. Thanks.
Original Message:
Sent: 09-09-2020 10:43 AM
From: Mitch Goldman
Subject: Reports / Custom Reports
Hi @Dan Green, any progress to report? All reporting on time tracking is broken. Any report that you try to create or run regarding time tracking will spin for several minutes and then return to the parameter screen without producing any results. Reporting on work items runs fine.
Original Message:
Sent: 09-08-2020 01:58 PM
From: Dan Green
Subject: Reports / Custom Reports
Hi @Mitch Goldman,
We are actively working on the two issues you have identified. Issue one where Time Tracker is not enabled , code to alleviate this has been written and we are preparing to deploy this into production.
The second issue where reports are not completing will need to be handled by support. It looks like you have opened a case with support which is good. This way support can work with you and our DBA's to get these queries fixed.
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Product Manager
CA Technologies, A Broadcom Company
Original Message:
Sent: 09-08-2020 11:52 AM
From: Mitch Goldman
Subject: Reports / Custom Reports
Hi @Dan Green,
FYI we have opened Case #: 32206381
Thanks!
Original Message:
Sent: 09-08-2020 10:51 AM
From: Dan Green
Subject: Reports / Custom Reports
Hi Mitch,
I'm sorry you are experiencing issues with the report page. Beta users reported no issues with the page so we felt confident to release. Also I'm sorry you feel like you were not informed of this release. We did release communications of this change in Trailblazers community and in this community a few weeks ago. Our engineers will be looking into this today and I will continue to inform this post on our progress.
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Product Manager
CA Technologies, A Broadcom Company
Original Message:
Sent: 09-03-2020 04:30 PM
From: Mitch Goldman
Subject: Reports / Custom Reports
This has been a pain all day.
So levels of the project tree will tell us time tracking is not enabled for the workspace or subscription, even though it is enabled on the workspace.
Most reports of any decent size will not complete running. They will run for about 5 minutes and then return to the parameters screen without any results displayed.
So, new UI that was unannounced (as far as I can tell) with functionality that is full of bugs. Thanks!
Original Message:
Sent: 09-03-2020 11:58 AM
From: Mitch Goldman
Subject: Reports / Custom Reports
Is anyone seeing a problem with custom reports that have been moved from the reports page to the new custom reports page?
We are having trouble with reports that involved time spent. Earlier it wasn't available to us and any existing reports for that complained that timekeeping wasn't enabled (which it was). Now I can create or run reports but then don't complete.