Search on Disabled user

[Niveditha (Nivi) Gadamchetty]

An employee left the organization and there are still stories/defects assigned to him. I want to filter by "owner" and find those work items, but I am not being shown his name as an option in the owner drop down anymore. He is currently disabled in Rally.

I don't remember if the design was such even before the new UI.

 

I wanted to see if anyone had ideas about how to handle this situation.

 

Thanks in advance for any help!

------------------------------
Project Coordinator
John Deere
Cedar Falls, Iowa
------------------------------

[Sagi Gabay]

Hi Niveditha,

The UI automatically filters out the disabled users. You can use the Custom List app and enter a query filter in the Settings -> Query field. You can enter a filter such as: 
(Owner.Username = "<the username of this person")

When entered on the Query settings field, it goes directly into Rally and bypasses the auto exclusion of the UI.

See this screenshot example below:

Let us know if helped.
Sagi

[Niveditha (Nivi) Gadamchetty]

Hey Sagi,

How are you doing?

Thanks for the response, I will try this.

But this seems like an unnecessary exclusion, isn't it? Or am I not seeing the use of excluding disabled users? I understand that these disabled users shouldnt be allowed to be set as owners for any work items going forward, but to remove them from even being searched is a little bit extreme right?

Now like in our scenario, we want to find them and re-assign and it needs a little extra effort.

Every time a user wants to find something that an ex-employee did, they shouldn't have to learn to use custom lists and queries.

My 2 cents.

Regards,
Nivi

------------------------------
Project Coordinator
John Deere
Cedar Falls, Iowa
------------------------------

[Nik Antonelli]

Hi Nivi,

In addition to what Sagi wrote, you can also use the advanced filters on the main app page. That way you don't have to put anything into the query box

BTW, the Custom List app is my 'go-to' app for finding stuff.

------------------------------
Nik
Ask me a question, I'm All Ears!
Rally Sales Engineer
Rally Software
------------------------------

[Sagi Gabay]

Hi Niveditha.

Doing well :)   Hoping you're well as well.

I hear you. If I had to guess, I'd say it's same internal code that puts the list of users whether for assignment or filtering/lookup which is why the disabled users are excluded all around. But I understand your point. Let me report it to Support, however, I'm uncertain if they'll qualify it as a defect or perhaps require an enhancement request. Either way, you'll need to proceed directly with Support yourself if you'd like to pursue this further.

Let me see what they say and I'll reply here again.

Sagi

[Sagi Gabay]

Huh.... It seems that @Nik Antonelli is correct.  I didn't realize it. I thought that using Custom List Advanced Filter is excluding the disabled users​, but I just tried it and seems to work. So, yes, that can also be used.

But I feel you tried it and it didn't work for you Niveditha. Does it?

Sagi

[Niveditha (Nivi) Gadamchetty]

Thank you both! 

No Sagi, I hadn't tried the advanced filters. I never thought that something that isn't visible in drop downs of quick filters would be visible in advanced filters.

But I just tried something else and it worked. 

The disabled employee is showing up on Custom List - Quick filters as well. Looks like they dont show up on any of Rally's default pages though. So we definitely need Custom lists to find them.

Regards,
Nivi

------------------------------
Project Coordinator
John Deere
Cedar Falls, Iowa
------------------------------