Single sign on for communities and support tickets?

[Niveditha (Nivi) Gadamchetty]

I just noticed this morning that I didn't have to use my separate Broadcom account to login to create a support ticket. Also didn't have to login to get to the communities page. 
Has single sign on been enabled? And is this a recent upgrade? Anyone know of this?

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Project Coordinator
John Deere
Cedar Falls, Iowa
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[Edwin Aragon]

Nivi, that's right, Communities, the Support site and Rally use Okta for authentication.  So if you've already authenticated for one of them, it uses the same SSO authentication token all of these logins.

Edwin

[Niveditha (Nivi) Gadamchetty]

Hey Edwin,
That would be awesome, however when I just tried to get here to respond to you, I had to login again using my Broadcom account.
The SSO authentication seemed to have only worked that one day (?)

We do use Okta at our organization. 

Regards,
Nivi

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Project Coordinator
John Deere
Cedar Falls, Iowa
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[Edwin Aragon]

Nivi,

Can you logout then login to your SSO, then try the communities or support portal immediately after?  Your SSO token may have an expiration time for security purposes.  By getting a fresh token, this should tell you if it still works but your token had timed out.

[Niveditha (Nivi) Gadamchetty]

Hey Edwin,

It seems to be working now! :)

Thank you! This is great!

Regards,
Nivi

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Project Coordinator
John Deere
Cedar Falls, Iowa
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