I'm a project admin for a number of workspaces and everyone knows that I am, so whenever someone comes to me for a password reset or whatever, they never tell me what project workspace they are in because they assume I can see everyone. Is there anything in the works to allow admins to see all users (or search for a user) and then I can say, oh that's not under me, you have to talk to X or ok, I see you're under Project Y and I can do what is needed.
Good Morning Kathy,
We also have a large number or workspaces/projects and multiple Project Admins and Workspace Admins. We have a list that we export out of Agile Central to Excel (using the excel ad in) that captures all Project Admins/Workspace admins and which workspaces they belong to. The users then look at that list to determine who they should be contacting for help. Hope this helps!
There are so many users with so many permissions in our test environment that its difficult for me to confirm that this is a working option, but I would still recommend that you give it a shot. If you add a Custom List to one of your custom pages or Dashboard then select User as its Type I think it will provide a list of users that you can search from. Please let me know if it helps or not.
It might also help if you could have them supply a screenshot of their Permission page which is available by going to My Settings when clicking their Avatar in the upper right.
I hope it helps!