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  • 1.  Slow to very slow response from CA Agile Central web hooks

    Posted Jul 03, 2018 05:03 AM
      |   view attached

    Hi Support,

     

    We have created a trial account with CA Agile Central for one of our prospects and we are trying to exchange the data to and fro using CA Agile Central web hooks. It was working fine for about a week a ago since last 3 months when we first build the connectivity.

     

    For last 1 week we have been experiencing inconsistent behavior from CA Agile Central web hooks. At times we get the data returned instantly and at times it takes more than 30 minutes or even few hours before we get the data from web hooks. We have also observed that on many occasions the data got lost and nothing was ever returned from web hooks. 

     

    We have raised this topic earlier as well in your community discussion form but after few replies where the support person was able to inform us about the issue being worked out, that discussion was closed.

     

    We need your help here to resolve this issue at your earliest convenience since we have demos scheduled in next few days with our prospects.

     

    Let me know in case more information is required around this which may help.

     

    For reference, attach is the screenshot of a message we saw within our CA Agile Central account.

     

    Thanks,

    Prakhar Saxena



  • 2.  Re: Slow to very slow response from CA Agile Central web hooks
    Best Answer

    Posted Jul 03, 2018 05:18 AM

    Prakhar,

     

    The Question you posted in this Community has not been closed, it was only marked as answered as Sagi provided the answer that it is not due to your Trial account, but due to, 'hiccups' with regard to Webhooks as Watches.

     

    There is still a known issue with with the Watches and Webhooks that is currently being investigated as Sagi mentioned.  The Engineering and Ops Team was hopeful that a fix they put into place would address the issue yesterday, but it does not seem to have mitigated the issue. They are still looking investigating and once the issue has been resolved, we will provide information on the status page at CA Agile Central Status Page .  Please subscribe to that page to receive updates about this and other issues.

     

    I apologize for the inconvenience this issue is causing for you and your team.

     

    Michael



  • 3.  Re: Slow to very slow response from CA Agile Central web hooks

    Posted Jul 03, 2018 07:58 AM

    Thanks Michael. That was very helpful and I have subscribed for the updates as suggested by you.

     

    We are hopeful that the CA engineering team will fix this soon so that we can continue with our demos.

     

    Thanks,

    Prakhar



  • 4.  Re: Slow to very slow response from CA Agile Central web hooks

    Posted Jul 06, 2018 02:14 AM

    Hi Michael,

     

    Is there any update on the fix that CA Agile engineering team were working on related to the web hooks. We are waiting for an update since we have demos coming up and we need to execute the web hooks and exchange the data to and fro with our CA Agile account.

     

    Please update us on this if possible.

     

    Thanks,

    Prakhar



  • 5.  Re: Slow to very slow response from CA Agile Central web hooks

    Posted Jul 09, 2018 06:01 AM

    Hi Michael,

     

    Is there any update from the CA engineering team regarding the inconsistent behavior of the web hooks?

     

    Please update if possible.

     

    Thanks,

    Prakhar



  • 6.  Re: Slow to very slow response from CA Agile Central web hooks

    Broadcom Employee
    Posted Jul 09, 2018 06:14 AM

    Hi Prakhar,

     

    Unfortunately, the investigation is ongoing. We will make sure to post when we have any new information that we can provide. I'm sorry for any trouble it is causing. 



  • 7.  Re: Slow to very slow response from CA Agile Central web hooks

    Posted Jul 18, 2018 12:55 AM

    Hello,

     

    It's been more than 3 weeks that we have been following on this matter. We haven't heard anything regarding a solution to this. Please let us know if this has been fixed or by when it will get fixed since it is affecting all our demos to our prospects who may be interested in getting the license subscription of CA Agile Central.

     

    Thanks.



  • 8.  Re: Slow to very slow response from CA Agile Central web hooks

    Posted Aug 01, 2018 05:41 AM

    Hi,

     

    Is there any update on the issue we are facing with the CA Agile Central web hooks?

     

    Thanks,

    Prakhar