Login Error

[sankararaman.pichuraman]

I have a user who is using Rally. Suddenly, he is unable to login to his Rally.  When I check for the error "Problem in accessing sso security check" Reason Problem in authentication error.

 

HTTP Error 401 - User says that his password is correct.

 

Please find the error in the attachment.

 

Also, I tried to login on his account. As an administrator it allowed me to get with his user id and password. But, when I was checking in the result, it loggin on my profile.

 

 

Thanks,

Sankara

[bulmi01]

Sankara,

 

This post should be handled via a Support Case.  I will create one for you and we'll contact you via the case to work with you and the user to resolve this issue.  You can open a case directly from Agile Central in the future.  Please see this post for more information:

 

Product Announcement: Easy access to CA Support from Agile Central! 

 

Michael