Rally Software

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Login Error

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  • 1.  Login Error

    Posted 06-28-2018 03:01 PM

    I have a user who is using Rally. Suddenly, he is unable to login to his Rally.  When I check for the error "Problem in accessing sso security check" Reason Problem in authentication error.

     

    HTTP Error 401 - User says that his password is correct.

     

    Please find the error in the attachment.

     

    Also, I tried to login on his account. As an administrator it allowed me to get with his user id and password. But, when I was checking in the result, it loggin on my profile.

     

     

    Thanks,

    Sankara



  • 2.  Re: Login Error
    Best Answer

    Posted 06-29-2018 03:45 AM

    Sankara,

     

    This post should be handled via a Support Case.  I will create one for you and we'll contact you via the case to work with you and the user to resolve this issue.  You can open a case directly from Agile Central in the future.  Please see this post for more information:

     

    Product Announcement: Easy access to CA Support from Agile Central! 

     

    Michael