Can you launch another tool from within Rally? For e.g., create a hyperlink on a field in Rally that contains the SalesForce case #, and when you click that hyperlink it launches SalesForce with that case number.
Hi Meenal,
Yes you can, by creating a custom field as a Weblink – here’s more on how to do that: https://support.ca.com/us/knowledge-base-articles.TEC01000002027.html
- John