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  • 1.  Hello I am trying to connect CA Agile Central to...

    Posted May 04, 2016 01:02 PM

    Hello I am trying to connect CA Agile Central to HP ALM 12.50 I am getting this error when trying to run the connector. Please help to resolve and continue further.

     

    Error log... ************************************************************************************************************ ca_agile_central2_qc_connector version: 4.6.5-94 pid: 5856 starting at: 2016-05-04 00:42:04 Z cwd: D:/Program Files (x86)/CAAgileCentralConnectorforQualityCenter configs: qc2AgileCen_Config_Def_run_draft.xml interval: -1 Work Item Connector Hub version: 1.1.1-810-master/master RallyConnection spoke version: 4.10.0 using rally_api gem version 1.2.1 QCConnection spoke version: 4.6.5-94-master ************************************************************************************************************ [2016-05-04 00:42:04 Z] INFO : RallyEIF::WRK::ConnectorRunner.show_logging_settings - Log file size set to 5242880 [2016-05-04 00:42:04 Z] INFO : RallyEIF::WRK::ConnectorRunner.show_logging_settings - Log files maximum count set to 10 [2016-05-04 00:42:04 Z] ANY : RallyEIF::WRK::ConnectorRunner.block in run - processing to commence using content from qc2AgileCen_Config_Def_run_draft.xml [2016-05-04 00:42:04 Z] ANY : Class.read_config_file - qc2AgileCen_Config_Def_run_draft.xml last modified 2016-05-04 00:41:50 UTC, size: 1837 chars [2016-05-04 00:42:07 Z] ANY : RallyEIF::WRK::RallyConnection.initialize - Initializing Rally connection version 4.10.0 [2016-05-04 00:42:07 Z] INFO : RallyEIF::WRK::RallyConnection.initialize - Rally Web Services version v2.0 [2016-05-04 00:42:07 Z] ANY : RallyEIF::WRK::QCConnection.initialize - Initializing Quality Center connection version 4.6.5 [2016-05-04 00:42:07 Z] INFO : RallyEIF::WRK::Connector.initialize - Ruby platform i386-mingw32 [2016-05-04 00:42:07 Z] INFO : RallyEIF::WRK::Connector.initialize - Ruby version 2.0.0 [2016-05-04 00:42:07 Z] INFO : RallyEIF::WRK::QCConnection.connect - Connecting to Quality Center at http://rwvqced1.rw.discoverfinancial.com/qcbin as user aseetha [2016-05-04 00:42:07 Z] DEBUG : RallyEIF::WRK::QCConnection.block in identify_qc_version - Preparing to open Registry to examine: Software\Classes\CLSID\{C5CBD7B2-490C-45f5-8C40-B8C3D108E6D7}\InprocServer32 [2016-05-04 00:42:07 Z] DEBUG : RallyEIF::WRK::QCConnection.block in identify_qc_version - Registry Software\Classes\CLSID\{C5CBD7B2-490C-45f5-8C40-B8C3D108E6D7}\InprocServer32 opened... [2016-05-04 00:42:07 Z] DEBUG : RallyEIF::WRK::QCConnection.block (2 levels) in identify_qc_version - Registry path to HPQC OTAClient.dll ==> C:\ProgramData\HP\ALM-Client\12.50.0.0\OTAClient.dll [2016-05-04 00:42:07 Z] DEBUG : RallyEIF::WRK::QCConnection.win_path_expanded - expanded Registry path to DLL target: C:/ProgramData/HP/ALM-Client/12.50.0.0/OTAClient.dll [2016-05-04 00:42:11 Z] ERROR : RallyEIF::WRK::QCConnection.rescue in connect - Could not InitConnection to OLE Server at URL "http://rwvqced1.rw.discoverfinancial.com/qcbin" [2016-05-04 00:42:11 Z] ERROR : RallyEIF::WRK::QCConnection.initialize - (in OLE method `InitConnectionEx': ) OLE error code:8000FFFF in <Unknown> Server is not available HRESULT error code:0x80020009 Exception occurred. [2016-05-04 00:42:11 Z] ANY : RallyEIF::WRK::ConnectorRunner.run_services - There was an error in processing so the Time File was not written



  • 2.  Re:

    Posted May 04, 2016 01:24 PM
    @Integrations is normally where we post this sort of issue @Aadithya Seetharam, but actually your best bet for help with this particular issue is to open a case for Support at rallycommunity.rallydev.com/cases/new.  #QC


  • 3.  Re:

    Posted May 04, 2016 01:27 PM
    case is open..no response yet


  • 4.  Re:

    Posted May 04, 2016 01:27 PM
    shared with Integrations...Thanks


  • 5.  Re:

    Posted May 04, 2016 01:29 PM
    Thanks @Aadithya Seetharam, Support should be able to help. Please see the "Integration/Connector Support" section at https://www.rallydev.com/resource/ca-agile-central-saas-support-agreement for SLAs on connector cases.  Thanks!


  • 6.  Re: Hello I am trying to connect CA Agile Central to...

    Posted Aug 08, 2017 03:44 AM

    Even I am facing exactly same issue, I reinstalled the ALM still same error, I am using windows 7, ALM 12.01