Thanks EricNash. PiyushSoni1379549 I am the Support Delivery Manager for CA Agile Central and I can definitely say that if you're experiencing performance issues or seeing slow load times, please do open up a case with us so we can help.
Here's what we will ask - please provide responses to these questions in your case to speed it along:
In order to track down possible causes, and to get a better idea of the scope of this problem, could you please answer the following questions? We do understand this is long list. The more details we can receive from you, the more thorough we can be in our investigation, as there are many potential causes which can contribute to performance issues.
1. Please provide full usernames for at least two to three users reporting latency along with the Browser/Version and OS is being used. This will enable us to review the logs for these users.
2. Where are you or the users experiencing this geographically located?
3. Please provide specific dates and times as you can (including the time zone) for which slowdowns were experienced. This will help narrow the scope of the search.
4. What pages/sections of CA Agile Central seem to be slow? Are there any specific actions that fail or cause slowdowns?
5. Please send us the results after visiting the following URL: https://rally1.rallydev.com/nettest/
6. Please send us the results after visiting the following URL: https://rally1.rallydev.com/cdn-cgi/trace.cgi
7. Please send us the results after visiting the following URL: www.speedtest.net
8. Do you know if you are using a proxy - if you aren't sure, please provide what browser you are using and we can send instructions to help
9. Are the users experiencing this working remotely and connecting through a VPN?
10. Are the users working wirelessly?
Please try using an incognito or private browser session to see if the results are any different. We can also provide instructions on this once we know what browser you are using.
Do you see different results with a different browser? If you haven't tried this, can you please do that?
Also, the following knowledge article that contains several troubleshooting tips for performance issues:
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec01000001826.html