Policy Server Upgrade fails with UpgradeReadinessCheck

[Subash Jesuraj]

Hi All,

 

Am trying to upgrade policy server version from 12.80 to 12.8 SP3.

 

Am getting below error,

 

UpgradeReadinessCheck tool failed to start

  UpgradeReadinessCheck tool, which identifies 32-bit custom
  binaries and unsupported authentication schemes in the policy 
  store, failed with the following error:
  STDERR:
  STDOUT: INFO: Starting UpgradeReadinessCheck ....

  ERROR: Connection to Policy Store failed.
  RETURN: 255
  This typically occurs because the tool could not access the policy 
  store. Check that Layer7 SiteMinder Policy Server is running and 
  that you entered the correct super user password and try again.

 

 

Can someone please help me on this to fix this issue.

[Peter Burant]

Hi Subash,

Are you by chance using a non-default authentication port on the policy server?  If so, you'll need to set an environment variable to allow the UpgradeReadinessCheck tool to connect to the policy server.  From the policy server upgrade guide:

(Optional) Perform this step only if you have changed the authentication port of the Policy Server from 44442 to a different port number. 

• Add an environment variable named 

  URC_AUTHENTICATION_PORT

   and set the value with the authentication port (TCP) of Policy Server.

  
  Example:
  Linux:
   export URC_AUTHENTICATION_PORT=32222
  Windows:
   set URC_AUTHENTICATION_PORT=32222        
  

I hope this helps,
Pete

[Subash Jesuraj]

Hi Pete,

Hope the password is wrong. Becasue we are not using any custom ports.
Is there is any way to reset the super user password ?
If i reset the password with ./smreg -su <password> it will break anything ?
After reset do i need to update this password somewhere ?

Thanks,
SUbash

[Patrick Dussault]

Hi Subash,

You mentioned :

If i reset the password with ./smreg -su <password>

as it seems you run the Policy Server on Linux, make sure that the
deamon rngd runs or there's a symlink between /dev/random and
/dev/urandom.

ref.:

Upgrade issue - java.lang.RuntimeException: AGENTAPI_FAILURE
https://knowledge.broadcom.com/external/article?articleId=136736

and about the custom ports :

UpgradeReadinessCheck Tool is not Working
https://knowledge.broadcom.com/external/article?articleId=125252

I hope this helps,

Best Regards,
Patrick