masteradmin and Global admin account

[santhosh bhojraj]

Hi Team

While upgrading from older version to 9.x  ,we found that masteradmin/ Global admin account are not able to login. It says that authentication failed 

Error from the log says - 

 [MASTERADMIN] : [MASTERADMIN] : [] : [Arcot Admin Console] : [Admin Console] : [] : Failed to audit log, Resource name field is empty

 
Only way is to reset the account but wanted to check , does the upgrade requires the reset of account . ? Checked the tables and found that the status is set to active 

I have tried both 9.0 and 9.1 and same issue occurred 

Please advice 

cheers

Santhosh 

[Namish Tiwari]

Hi Santhosh,

Upgrade does not require the password to be reset to login to Admin console, login should just work fine with the existing credentials you may have, you can try resetting the password and see if the problem goes away.

-Namish

[santhosh bhojraj]

Hi Namish

Resetting works fine but wanted to check why after the upgrade account is getting locked and is it necessary to check reset after the upgrade ?

Is there any rules which is causing this issue ?

cheers

Santhosh