Symantec Access Management

Expand all | Collapse all

CA Access Gateway Upgrade from 12.52 SP1 to 12.8 SP2

  • 1.  CA Access Gateway Upgrade from 12.52 SP1 to 12.8 SP2

    Posted 01-11-2021 10:10 AM
    hi,

    I am trying to upgrade the CA SPS instance from 12.52 to 12.8 and try to uninstall after the upgrade as it was not registered correctly with the policy server.

    It was not allowing me to uninstall so deleted manually the installer location path but when trying to reinstall, it is throwing the below error.

    <
    Missing Instance Information!
    -----------------------------

    CA Access Gateway instance already exists on this machine but the instance is
    not detectable because the
    //opt/app/CA/secure-proxy/sps2/CA/SiteMinder_Secure_Proxy location is empty.
    The upgrade cannot continue. To resolve the issue, see the documentation.

    ->1- Exit
    2- Back

    ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
    DEFAULT:
    >
    Can you please provide your guidance on where to delete the existing registry configuration as I gave the same installer location for the registry as well?

    Thanks,
    Kavin


  • 2.  RE: CA Access Gateway Upgrade from 12.52 SP1 to 12.8 SP2

    Posted 01-13-2021 09:23 AM
    Hi Kavin,
    First of all direct upgrade from AG 12.52 to 12.8 works well, just stop AG, start installation, answer to all question ...

    But you have damaged current installation, so you have clean your file system as it was before 12.52.installation.
    1. remove directory /opt/etc/CA
    2. check if exist file .com.zerog.registry.xml - remove it if any

    then try to install again.
    regards
    Camil