Symantec Access Management

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  • 1.  Idle Timeout page configuration issue

    Posted Dec 03, 2019 08:45 AM
    Edited by praveen jetty Dec 03, 2019 08:49 AM
    I have configured Idle Timeout Page in application SSO policy (IdleTimeoutURL) and added same in IgnoreURI parameter. Application successfully redirecting to the url which i have configured in Idle Timeout Page when user refresh the page after Idle Timeout reached.

    App team have configured application login link  (which is protected by SSO) in the Idle Timeout Page. Once user clicks on the link it's redirecting to the app url and once again it's redirecting to COOKIEPROVIDER and same happening always.

    We are thinking that master cookie was not cleared after idle timeout reached.

    App url : ex : a1.abc.com
    SSO Login URL : a2.xyz.com
    COOKIEPROVIDER : a2.xyz.com
    COOKIE DOMAIN : .abc.com

    https://a1.abc.com/idleTimeout.html

    1) https://a1.abc.com/
    2) https://a2.xyz.com/siteminderagent/smmakecookie.ccc?SMSESSION=LOGOFF&PERSIST=$SM$Thu, 06 Jun 2019 13:21:51 GMT&TARGET=$SM$https://a1.abc.com/idleTimeout.html
    3) https://a1.abc.com/idleTimeout.html

    1) https://a1.abc.com/
    2) https://a2.xyz.com/siteminderagent/smmakecookie.ccc?SMSESSION=LOGOFF&PERSIST=$SM$Thu, 06 Jun 2019 13:21:51 GMT&TARGET=$SM$https://a1.abc.com/idleTimeout.html
    3) https://a1.abc.com/idleTimeout.html


    1) https://a1.abc.com/
    2) https://a2.xyz.com/siteminderagent/smmakecookie.ccc?SMSESSION=LOGOFF&PERSIST=$SM$Thu, 06 Jun 2019 13:21:51 GMT&TARGET=$SM$https://a1.abc.com/idleTimeout.html
    3) https://a1.abc.com/idleTimeout.html


  • 2.  RE: Idle Timeout page configuration issue

    Broadcom Employee
    Posted Dec 03, 2019 04:17 PM
    Praveen, What's sessiongraceperiod, sessionupdateperiod and idletimeout / maxtimeout set at?
    Thanks


  • 3.  RE: Idle Timeout page configuration issue

    Posted Dec 04, 2019 05:29 AM
    Vijay, find the details below.

    sessiongraceperiod = 30
    sessionupdateperiod = 0
    idletimeout = 15 mins (900 seconds) (For testing the scenario we are using 3 mins (180 seconds) )
    maxtimeout = 10 Hours (36000 seconds)



  • 4.  RE: Idle Timeout page configuration issue

    Posted May 06, 2020 12:17 PM
    @praveen jetty ​Were you able to resolve this issue? Seeing the same issue and struggling to find a solution.

    Thanks