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Error for iOS/iPhone mobile device registration for CA Mobile Authenticator for ca strong authentication user enrollment

  • 1.  Error for iOS/iPhone mobile device registration for CA Mobile Authenticator for ca strong authentication user enrollment

    Posted Sep 01, 2020 01:23 AM

    Hi,
    We are trying to enroll user for user's mobile device registering user through CA Mobile Authenticator app on iOS and android base mobile for user enrollment/provisioning to CA Strong Authentication server. 
    Here we use CA Strong Authentication API based SDK and sample java code based web application for user enrollment/provisioning, which generate the one time activation code for user, using which user can register his mobile device for OTP generation for strong authentication.
    We provide the username to the java based provisioning application, and get 3 parameters, provisioning server URL, Username and one time activation code.
    The user connect his mobile device to the ca strong authentication server network and then provide the provisioning server URL, Username and one time activation code on the CA Mobile Authenticator app on iOS and android based mobile phone.
    Here for android based phone the device get register successfully (for CA Mobile Authenticator app), generate OTP and can login successfully using that OTP.

    But for iOS based phone we get error "Unexpected Error: Invalid Input" or "Invalid XML or "Device Registration Failed" after providing the provisioning server URL, Username and one time activation code on the CA Mobile Authenticator app.

    Please let me know why we get this error and if there is any solution for this error.

    Thank you,
    Regards,
    Samarendra



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    Thank you,
    Regards,
    Samarendra
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