CA SSO 12.8 and webagent 12.52

[Naga Shankar]

Team,

I am facing issue while accessing the apache 2.4 webserver, below the trace log :

[08/01/2019][06:39:40][3692][4532][CSmResponseManager.cpp:231][ProcessResponses][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][SM_WAF_HTTP_PLUGIN->ProcessResponses returned SmSuccess.]
[08/01/2019][06:39:40][3692][4532][CSmCredentialManager.cpp:132][CSmCredentialManager::GatherCredentials][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][Calling SM_WAF_HTTP_PLUGIN->ProcessCredentials.]
[08/01/2019][06:39:40][3692][4532][CSmCredentialManager.cpp:176][CSmCredentialManager::GatherCredentials][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][SM_WAF_HTTP_PLUGIN->ProcessCredentials returned SmNoAction.]
[08/01/2019][06:39:40][3692][4532][CSmHighLevelAgent.cpp:584][ProcessRequest][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][CredentialManager returned SmNo or SmNoAction, calling ChallengeManager.]
[08/01/2019][06:39:40][3692][4532][CSmChallengeManager.cpp:105][CSmChallengeManager::DoChallenge][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][Calling SM_WAF_HTTP_PLUGIN->ProcessChallenge.]
[08/01/2019][06:39:40][3692][4532][CSmHttpCredCore.cpp:1704][CSmHttpCredCore::DoFormsChallenge][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][Executing forms challenge.]
[08/01/2019][06:39:40][3692][4532][CSmHttpCredCore.cpp:1997][CSmHttpCredCore::DoFormsChallenge][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][Redirecting to credential collector 'http://usalvwomqa1.infor.com/siteminderagent/forms/login.fcc?TYPE=33554433&REALMOID=06-a8f8ae92-cd42-44a1-968d-868c96561c54&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-4I%2b30MHYh3%2br3I65qPlQl2LX3OBTwOvDqme4GOf5cVXyBhGnKOzx8kBpeEdw%2fYnJ&TARGET=-SM-http%3a%2f%2fusalvwomqa1%2einfor%2ecom%3a88%2f'.]
[08/01/2019][06:39:40][3692][4532][SmPluginUtilities.cpp:405][HandleCredCollectorChallenge][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][Redirecting for credentials 'http://usalvwomqa1.infor.com/siteminderagent/forms/login.fcc?TYPE=33554433&REALMOID=06-a8f8ae92-cd42-44a1-968d-868c96561c54&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-4I%2b30MHYh3%2br3I65qPlQl2LX3OBTwOvDqme4GOf5cVXyBhGnKOzx8kBpeEdw%2fYnJ&TARGET=-SM-http%3a%2f%2fusalvwomqa1%2einfor%2ecom%3a88%2f'.]
[08/01/2019][06:39:40][3692][4532][CSmChallengeManager.cpp:124][CSmChallengeManager::DoChallenge][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][SM_WAF_HTTP_PLUGIN->ProcessChallenge returned SmExit.]
[08/01/2019][06:39:40][3692][4532][CSmHighLevelAgent.cpp:608][ProcessRequest][000080fe000000000c51554dc5b9ee5a-0e6c-5d42c16c-11b4-02db4823][*::1][][usalvwomqa1][/][][Challenge Manager returned SmExit, end new request.]
[08/01/2019][06:39:40][3692][4532][CSmLowLevelAgent.cpp:3609][ReportHealthData][][][][][][][Accumulating HealthMonitorCtxt.]

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India
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[Peter Burant]

Hi Naga,

It's not clear what problem you are facing from this log snippet.  The snippet merely shows a user being challenged for authentication.  What is the context around this challenge?

Was the user already authenticated when the challenge occurred?  If so, the user may be failing authorization for the resource, or the resource may be protected at a higher authentication level than the user's current session.

Please share more details about the use case and expected behavior and we can likely point you to a solution.  Uploading the full agent log (error log) along with the full agent trace log will be helpful as well.

Regards,
Pete