Symantec Access Management

Tech Tip : CA Single Sign-On : Web Agent :: Apache : Login.fcc shows source code instead of the form

  • 1.  Tech Tip : CA Single Sign-On : Web Agent :: Apache : Login.fcc shows source code instead of the form

    Posted 05-25-2018 07:08 AM

    Issue:


    We're running Web Agent, the login pages are not working. Instead the
    source code comes up in the browser.

    I think that the content-type is not set in the response.

    How can I fix this ?

    Resolution:


    At first glance, there's a known issue when you upgrade the Web Agent
    which is running on Apache.

     

    - Check the configuration of the Apache server
    and if you have AddHandler configuration, comment
    them or remove them and restart Apache.

    The AddHandler are usually :

    AddHandler smformsauth-handler .fcc
    AddHandler smsslformsauth-handler .sfcc
    AddHandler smadvancedauth-handler .scc
    AddHandler smcookieprovider-handler .ccc

    Web Agent on Apache shows @username=%USER% @smretries=0 @smheaders=sm_sdomain from login.fcc
    https://comm.support.ca.com/kb/web-agent-on-apache-shows-username-user-smretries-0-smheaders-sm-sdomain-from-login-fcc/KB000075015

    Tech Tip : CA Single Sign-On : Web Agent on Apache shows @username=%USER% @smretries=0 @smheaders=sm_sdomain from login.fcc
    https://communities.ca.com/thread/241795548-tech-tip-ca-single-sign-on-web-agent-on-apache-shows-usernameuser-smretries0-smheaderssmsdomain-from-loginfcc

     

    - If the .fcc page is customized, add to the ACO the Localization
    parameter, and give it the value "no".

     

    After Web Agent upgrade from 12SP3 to 12.52SP1, the .fcc page shows its code instead of the login page. 

    https://comm.support.ca.com/kb/after-web-agent-upgrade-from-12sp3-to-1252sp1-the-fcc-page-shows-its-code-instead-of-the-login-page/kb000046714

     

    Tech Tip : CA Single Sign-On : After Web Agent upgrade from 12SP3 to 12.52SP1, the .fcc page shows its code instead of the login page.

    https://communities.ca.com/thread/241770220-tech-tip-ca-single-sign-on-after-web-agent-upgrade-from-12sp3-to-1252sp1-the-fcc-page-shows-its-code-instead-of-the-login-page

     

    Insure that the Apache version is still supported with the new Web
    Agent version.

     

     

    KB : KB000098074