CA SSO 12.7 Policy Server Crashed several times in production and seen below error in event viewer. Any idea what caused policy server to crash , all Policy servers crashed around same time.
Faulting application name: smpolicysrv.exe, version: 220.127.116.117, time stamp: 0x59a42445Faulting module name: smauthhtml.dll, version: 18.104.22.1687, time stamp: 0x59a41c80Exception code: 0xc0000409Fault offset: 0x000000000000e5f8Faulting process id: 0x1694Faulting application start time: 0x01d41963fa62b9feFaulting application path: F:\CA\Siteminder\bin\smpolicysrv.exeFaulting module path: F:\CA\Siteminder\bin\smauthhtml.dllReport Id: 447985ac-8557-11e8-80fb-005056bf6233Faulting package full name:Faulting package-relative application ID:
There could be multiple reasons for the policy server crash depending upon your environment setup.
I would suggest you to open a support ticket along with the necessary logs for support team's investigation, if you haven't done it already.
You might have to open a support ticket with the pkgapp and the log files,
The support team with work with the sustaining team to figure out the reason for the same,