Symantec Access Management

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Faulting application name: smpolicysrv.exe, version: 12.7.100.1437, Faulting module name: smauthhtml.dll

  • 1.  Faulting application name: smpolicysrv.exe, version: 12.7.100.1437, Faulting module name: smauthhtml.dll

    Posted 07-12-2018 02:17 PM

    CA SSO 12.7 Policy Server Crashed several times in production and seen below error in event viewer. Any idea what caused policy server to crash , all Policy servers crashed around same time.

     

    Faulting application name: smpolicysrv.exe, version: 12.7.100.1437, time stamp: 0x59a42445
    Faulting module name: smauthhtml.dll, version: 12.7.100.1437, time stamp: 0x59a41c80
    Exception code: 0xc0000409
    Fault offset: 0x000000000000e5f8
    Faulting process id: 0x1694
    Faulting application start time: 0x01d41963fa62b9fe
    Faulting application path: F:\CA\Siteminder\bin\smpolicysrv.exe
    Faulting module path: F:\CA\Siteminder\bin\smauthhtml.dll
    Report Id: 447985ac-8557-11e8-80fb-005056bf6233
    Faulting package full name:
    Faulting package-relative application ID:

     



  • 2.  Re: Faulting application name: smpolicysrv.exe, version: 12.7.100.1437, Faulting module name: smauthhtml.dll

    Broadcom Employee
    Posted 07-12-2018 02:29 PM

    There could be multiple reasons for the policy server crash depending upon your environment setup. 

     

    I would suggest you to open a support ticket along with the necessary logs for support team's investigation, if you haven't done it already.



  • 3.  Re: Faulting application name: smpolicysrv.exe, version: 12.7.100.1437, Faulting module name: smauthhtml.dll

    Posted 07-12-2018 02:32 PM

    You might have to open a support ticket with the pkgapp and the log files, 

     

    The support team with work with the sustaining team to figure out the reason for the same, 

     

    Regards,

    Ram,