Symantec Access Management

Tech Tip : CA Single Sign-On : errors 91 on smps.log

  • 1.  Tech Tip : CA Single Sign-On : errors 91 on smps.log

    Broadcom Employee
    Posted 05-15-2018 04:55 AM

    Issue:

     

    We're running a Policy Server, and this one reports LDAP Error 91
    when connecting to the second Policy Store. We have 2 Policy Servers,
    each one has 1 LDAP Policy Store instance running on its machine.

    smps.log

     

    [7577/1][Mon May 14 2018 11:45:54][smldaputils.cpp:478][INFO] Opening
    policy store connection to LDAP server: ' mypolicyserver-principal:389 '

     

    [7577/15][Mon May 14 2018 11:45:53][SmObjLdapConnMgr.cpp:578][ERROR]
    SmObjLdapConnMgr Bind. Server mypolicyserver-failover:389. Error 91 - Can't
    connect to the LDAP server

     

    How can we solve this ?

     

    Resolution:

     

    On the second Policy Server, we started the LDAP instance. When
    it was up and running, then the error seen in the Primary Policy
    Server disapeared.

     

    KB : KB000095806