Symantec Access Management

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  • 1.  XPSExplorer, XPSSecurity.exe are crashing

    Posted Apr 10, 2018 03:22 PM

    (WARN) : [sm-xpsxps-03250] 1bb62417-38be-4bce-9194-6af05ee3eea9: Required parent missing.
    (ERROR) : [sm-xpsxps-05750] Invalid Object: 1bb62417-38be-4bce-9194-6af05ee3eea9.

     

    When we try to delete a orphan object reported above as part of xpssweeper seeing

    below xpsexplorer, xpssecurity crash and object is still exist.

     

    Faulting application name: XPSSecurity.exe, version: 12.52.102.766, time stamp: 0x558cff6b
    Faulting module name: XPS.dll, version: 12.52.102.766, time stamp: 0x558cfead
    Exception code: 0xc0000005
    Fault offset: 0x00115a22
    Faulting process id: 0x888
    Faulting application start time: 0x01d3d0dd383d4eb1
    Faulting application path: f:\CA\siteminder\bin\XPSSecurity.exe
    Faulting module path: f:\CA\siteminder\bin\XPS.dll
    Report Id: e60c5481-3cd1-11e8-95c8-005056874946

     

    -------------------------------------------------------------------------------------------

    Faulting application name: XPSExplorer.exe, version: 12.52.102.766, time stamp: 0x558cff58
    Faulting module name: XPS.dll, version: 12.52.102.766, time stamp: 0x558cfead
    Exception code: 0xc0000005
    Fault offset: 0x00115b92
    Faulting process id: 0x1cec
    Faulting application start time: 0x01d3d0d9ff5d8003
    Faulting application path: f:\CA\siteminder\bin\XPSExplorer.exe
    Faulting module path: f:\CA\siteminder\bin\XPS.dll
    Report Id: 2f5b5ccb-3cd0-11e8-95c8-005056874946

     

     

    Policy Server OS: Windows Server 2008 R2

    Policy Server Version: 12.52 SP01 CR02

    Note: Policy store Full backup is failing due to orphan object, trying to delete orphan object.



  • 2.  Re: XPSExplorer, XPSSecurity.exe are crashing
    Best Answer

    Posted Apr 11, 2018 03:02 AM

    Please open support ticket. This will need detailed log reivew and troubleshooting.



  • 3.  Re: XPSExplorer, XPSSecurity.exe are crashing

    Broadcom Employee
    Posted Apr 11, 2018 12:15 PM

    Venkata,  Yes, we'll need to review the core file and see if any known escalations related to this, present or past. But, wanted to know if you have executed XPSSweeper successfully. Anyway, if you already opened a CA SSO ticket, please share the sweeper log/ error files (sweeper run with -vT -l <logfile> -e<errorfile>  switches) with the CA Spt engineer you are working with.

    - thank you. Vijay