Symantec Access Management

Expand all | Collapse all

Error Code is 100. Policy server install

Jump to Best Answer
  • 1.  Error Code is 100. Policy server install

    Posted 07-06-2015 12:52 PM

    Hi All,

     

       we are getting this error when configuring the policy Server to connect to Oracle Database, SmConsole shows connection OK. ODBC shows Connection OK.

     

    When running the configuration Wizard it creates the scheme well in database it runs smreg successfully, then it runs the XPSDDInstall command also. While running XPSImport it gives error:

     

    [732/3652][Mon Jul 06 2015 12:17:25][SmAdapterStore.cpp:345][CSmAdapterStore::Init][ERROR][sm-xadobj-00010] Object store initialization failed.

    [732/3652][Mon Jul 06 2015 12:17:25][Database.cpp:513][GetSmInterface][FATAL][sm-xpsxps-03570] SiteMinder interface initialization failed.

    [732/3652][Mon Jul 06 2015 12:17:25][XPSTools.cpp:235][CXPSTools::CXPSTools][FATAL][sm-xpsxps-04120] Unable to initialize the XPS library.

     

    When trying to start the policy server getting below error.

     

    [4172/3744][Mon Jul 06 2015 12:34:38][CSmDbUtilities.cpp:573][ERROR][sm-Odbc-00080] Error Code is 100.

    [4172/3744][Mon Jul 06 2015 12:34:53][CSmDbUtilities.cpp:573][ERROR][sm-Odbc-00080] Error Code is 100.

    [4172/3800][Mon Jul 06 2015 12:34:57][SmPolicyServer.cpp:710][ERROR][sm-Server-00450] Failed to initialize policy store Policy store failed operation 'BulkFetch' for object type 'Policy store provider'. Internal Error: DB Transport Error.  Code is -4017 (DBMSG: <<<State = 08S01 Internal Code = -4 - [DataDirect][ODBC Oracle Wire Protocol driver][Oracle]Connection Dead.>>>)

     

    This is happening on R12.52sp1cr01 windows 2008R2 server. Any suggestions what can be done to fix this error?

     

    Thanks In advance.



  • 2.  Re: Error Code is 100. Policy server install

    Posted 07-07-2015 01:41 AM

    Can you try to manually run following command :

     

    Xpsddinstall SmMaster.xdd

    Xpsimport Smpolicy.xml -npass

     

    and provide the error logs if any.



  • 3.  Re: Error Code is 100. Policy server install

    Posted 07-07-2015 01:34 PM

    Hi Ujwol

     

       Running XPSImport gives this error.

     

    [4736/4404][Tue Jul 07 2015 13:24:33][Database.cpp:689][InitDB][INFO][sm-xpsxps-00120] Initializing XPS Version 12.52.0101.640

    [4736/4404][Tue Jul 07 2015 13:24:38][SmEventTrap.cpp:388][INFO][sm-Server-02500] Loading event handler 'C:\Apps\CA\siteminder\bin\XPSAudit.dll'

    [4736/4404][Tue Jul 07 2015 13:24:38][SmEventTrap.cpp:402][INFO][sm-Server-02510] Initializing event handler 'C:\Apps\CA\siteminder\bin\XPSAudit.dll'

    [4736/4732][Tue Jul 07 2015 13:24:39][CSmDbSessionManager.cpp:585][INFO][sm-Server-04350] Using ODBC 'Policy Store' data source 'CA SiteMinder DSNdt'.

    [4736/4404][Tue Jul 07 2015 13:24:39][XPSIO.cpp:465][CXPSIO::InitialLoad][INFO][sm-xpsxps-00560] Database Transactions are 1.

    [4736/4404][Tue Jul 07 2015 13:24:39][XPSIO.cpp:492][CXPSIO::InitialLoad][INFO][sm-xpsxps-00300] 1 Parameter(s) loaded from Policy Store, 1 total.

    [4736/4404][Tue Jul 07 2015 13:24:39][XPSIO.cpp:497][CXPSIO::InitialLoad][INFO][sm-xpsxps-00330] Caching Policy Data...

    [4736/4404][Tue Jul 07 2015 13:25:28][XPSIO.cpp:516][CXPSIO::InitialLoad][INFO][sm-xpsxps-00310] 3330 object(s) loaded from the Policy Store.

    [4736/4404][Tue Jul 07 2015 13:25:28][XPSIO.cpp:580][CXPSIO::SetPolicyStoreID][INFO][sm-xpsxps-00430] Policy Store ID is "fb69121d-90ae-4b16-b159-a28d7156d505".

    [4736/4404][Tue Jul 07 2015 13:25:28][XPSAudit.cpp:719][GetAudit][INFO][sm-xpsxps-06870] XPS Auditing is enabled.

    [4736/4404][Tue Jul 07 2015 13:25:28][SmObjProvider.cpp:243][INFO][sm-Server-02830] Initializing policy store provider 'ODBC:'

    [4736/4404][Tue Jul 07 2015 13:25:28][SmObjProvider.cpp:282][INFO][sm-Server-02840] Loading of policy store provider extension DLL: 'smobjodbcims' succeeded.

    [4736/4404][Tue Jul 07 2015 13:25:31][SmObjCache.cpp:402][INFO][sm-Server-02800] Preloading policy store cache

    [4736/4404][Tue Jul 07 2015 13:25:31][SmObjCache.cpp:415][INFO][sm-Server-02860] BulkFetch policy store

    [4736/4404][Tue Jul 07 2015 13:27:06][SmAdapterStore.cpp:345][CSmAdapterStore::Init][ERROR][sm-xadobj-00010] Object store initialization failed.

    [4736/4404][Tue Jul 07 2015 13:27:06][Database.cpp:513][GetSmInterface][FATAL][sm-xpsxps-03570] SiteMinder interface initialization failed.

    [4736/4404][Tue Jul 07 2015 13:27:06][XPSTools.cpp:235][CXPSTools::CXPSTools][FATAL][sm-xpsxps-04120] Unable to initialize the XPS library.

     

     

    Runinng XPSDDInstall also gives same errors:

     

    [4852/5020][Tue Jul 07 2015 13:30:02][Database.cpp:689][InitDB][INFO][sm-xpsxps-00120] Initializing XPS Version 12.52.0101.640

    [4852/5020][Tue Jul 07 2015 13:30:04][SmEventTrap.cpp:388][INFO][sm-Server-02500] Loading event handler 'C:\Apps\CA\siteminder\bin\XPSAudit.dll'

    [4852/5020][Tue Jul 07 2015 13:30:04][SmEventTrap.cpp:402][INFO][sm-Server-02510] Initializing event handler 'C:\Apps\CA\siteminder\bin\XPSAudit.dll'

    [4852/5004][Tue Jul 07 2015 13:30:04][CSmDbSessionManager.cpp:585][INFO][sm-Server-04350] Using ODBC 'Policy Store' data source 'CA SiteMinder DSNdt'.

    [4852/5020][Tue Jul 07 2015 13:30:04][XPSIO.cpp:465][CXPSIO::InitialLoad][INFO][sm-xpsxps-00560] Database Transactions are 1.

    [4852/5020][Tue Jul 07 2015 13:30:05][XPSIO.cpp:492][CXPSIO::InitialLoad][INFO][sm-xpsxps-00300] 1 Parameter(s) loaded from Policy Store, 1 total.

    [4852/5020][Tue Jul 07 2015 13:30:05][XPSIO.cpp:497][CXPSIO::InitialLoad][INFO][sm-xpsxps-00330] Caching Policy Data...

    [4852/5020][Tue Jul 07 2015 13:30:43][XPSIO.cpp:516][CXPSIO::InitialLoad][INFO][sm-xpsxps-00310] 3330 object(s) loaded from the Policy Store.

    [4852/5020][Tue Jul 07 2015 13:30:43][XPSIO.cpp:580][CXPSIO::SetPolicyStoreID][INFO][sm-xpsxps-00430] Policy Store ID is "fb69121d-90ae-4b16-b159-a28d7156d505".

    [4852/5020][Tue Jul 07 2015 13:30:43][XPSAudit.cpp:719][GetAudit][INFO][sm-xpsxps-06870] XPS Auditing is enabled.

    [4852/5020][Tue Jul 07 2015 13:30:43][SmObjProvider.cpp:243][INFO][sm-Server-02830] Initializing policy store provider 'ODBC:'

    [4852/5020][Tue Jul 07 2015 13:30:43][SmObjProvider.cpp:282][INFO][sm-Server-02840] Loading of policy store provider extension DLL: 'smobjodbcims' succeeded.

    [4852/5020][Tue Jul 07 2015 13:30:45][SmObjCache.cpp:402][INFO][sm-Server-02800] Preloading policy store cache

    [4852/5020][Tue Jul 07 2015 13:30:45][SmObjCache.cpp:415][INFO][sm-Server-02860] BulkFetch policy store

    [4852/5020][Tue Jul 07 2015 13:32:20][SmAdapterStore.cpp:345][CSmAdapterStore::Init][ERROR][sm-xadobj-00010] Object store initialization failed.

    [4852/5020][Tue Jul 07 2015 13:32:20][Database.cpp:513][GetSmInterface][FATAL][sm-xpsxps-03570] SiteMinder interface initialization failed.

    [4852/5020][Tue Jul 07 2015 13:32:20][XPSTools.cpp:235][CXPSTools::CXPSTools][FATAL][sm-xpsxps-04120] Unable to initialize the XPS library.

     

    I have not selected separate keystore (marked as ODBC), then also its giving this error.



  • 4.  Re: Error Code is 100. Policy server install

    Posted 07-07-2015 02:18 PM

    I tried running all the commands again,

     

    smreg-->> works fine

    XPSDDinstall (with individual files runs fine, with SmMaster.xdd gives error)

    XPSImport runs fine for sometime and then gives:

     

    4592/588][Tue Jul 07 2015 14:09:16][XPSImport.cpp:1073][CXPSImport::DoImport][INFO][sm-xpsxps-05820] Import complete.

    [4592/588][Tue Jul 07 2015 14:13:16][SmObjProvider.cpp:187][ERROR][sm-Server-03090] Policy store failed operation 'Save'  for object type 'AgentTypeAttr' . Internal Error: DB Transport Error.  Code is -4017 (DBMSG: <<<State = 08S01 Internal Code = -4 - [DataDirect][ODBC Oracle Wire Protocol driver][Oracle]Connection Dead.>>>)

    [4592/588][Tue Jul 07 2015 14:13:16][SmAdapterObject.cpp:1265][CSmAdapterObject::Create][ERROR][sm-xadobj-00110] CA.SM::AgentTypeAttr@11-8d78bb67-ae15-11d1-9cdd-006008aac24b: Create failed. (Unknown Failure)

    [4592/588][Tue Jul 07 2015 14:13:16][SmStore.cpp:326][CSmStore::Create][ERROR][sm-xobsm-00960] Failed to create object. (CA.SM::AgentTypeAttr@11-8d78bb67-ae15-11d1-9cdd-006008aac24b(Ascend-Dec-Channel-Count))

    [4592/588][Tue Jul 07 2015 14:13:16][XPSIO.cpp:1578][CXPSIO::CreateObject][ERROR][sm-xpsxps-00540] Previous error occurred on object "CA.SM::AgentTypeAttr@11-8d78bb67-ae15-11d1-9cdd-006008aac24b(Ascend-Dec-Channel-Count)"

    [4592/588][Tue Jul 07 2015 14:13:16][XPSPolicyData.cpp:1238][CXPSPolicyData::CommitOrTestRollback][ERROR][sm-xpsxps-00740] XPS Transaction COMMIT has failed.

    [4592/588][Tue Jul 07 2015 14:13:16][XPSImport.cpp:1090][CXPSImport::DoImport][FATAL][sm-xpsxps-05810] Import failed.



  • 5.  Re: Error Code is 100. Policy server install

    Posted 07-09-2015 01:51 AM

    Hi Richard,

     

    What is the version of Oracle Database here ?

    Have you checked platform support matrix if the version you are using is supported ?

     

    Regards,

    Ujwol



  • 6.  Re: Error Code is 100. Policy server install
    Best Answer

    Posted 07-09-2015 12:07 PM

    The same database works fine with other policy server. I checked after disabling Anti-Virus still the same issue. I am checking if there is some setting on network side which needs to be modified to see if it resolves the issue.