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Siteminder Policy server not starting

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  • 1.  Siteminder Policy server not starting

    Posted 04-19-2013 01:44 PM
    SIteminder policy server not starting .when i checked the smps logs,i see the LDAP error.

    Policy server can't connect to the LDAP server error-81.

    LDAP server is pinging from policy server. can someone provide some solution to resolve this issue?


  • 2.  RE: [CA SiteMinder General Discussion] Siteminder Policy server not startin
    Best Answer

    Posted 04-19-2013 05:54 PM
    Hi Kannan,

    Very interesting the ldap server is pinging from the policy server.

    Ldap error 81 generally means server down/ can't contact LDAP server. The LDAP library cannot contact the LDAP server.

    If the ldap server is running with no issues, did you try using an ldap browser to connect?

    From the policy server, you can also try to telnet to the actual port:

    telnet ldap.server.com 389

    You might also want to check the ldap server for any errors in the ldap error log.

    Did this just start occurring after it has been working? Have there been any changes on the network or locally? Network firewall, load balancer, local server firewall, etc?

    As a last resort, you might want to recycle your ldap server if all calls to the instance are failing.

    Good luck,
    Peter


    From: CA Security Global User Community (Distributed) [mailto:CommunityAdmin@communities-mail.ca.com]
    Sent: Friday, April 19, 2013 1:44 PM
    To: mb.2253364.100841275@myca-email.ca.com
    Subject: [CA SiteMinder General Discussion] Siteminder Policy server not starting

    SIteminder policy server not starting .when i checked the smps logs,i see the LDAP error.

    Policy server can't connect to the LDAP server error-81.

    LDAP server is pinging from policy server. can someone provide some solution to resolve this issue?
    Posted by:kannan_b
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  • 3.  RE: Siteminder Policy server not starting

    Posted 04-24-2013 01:47 PM
    Hi Kannan,

    Did Peter's response answer your question? If so please mark his post as Accepted Solution.

    Thanks!
    Chris


  • 4.  RE: Siteminder Policy server not starting

    Posted 05-08-2013 05:54 AM
    Hi Peter,

    Thanks for the response. We found there was a issue with policy store and it has been fixed.


  • 5.  RE: [CA SiteMinder General Discussion] RE: Siteminder Policy server not sta

    Posted 05-09-2013 12:27 PM
    Hi Kannan,

    Glad you were able to resolve the issue ☺

    Peter


  • 6.  RE: [CA SiteMinder General Discussion] Siteminder Policy server not sta

    Posted 11-06-2019 08:20 AM
    Hi team,

    When I'm trying to start the policy server, I'm getting the below error after 4 to 5 mins.

    $. > start-ps
    Policy Server did not start properly. Please check the logs for more details.


    smps.log:
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CServer.cpp:5162][INFO][sm-Server-01430] Logging and Trace output in local time. TimeZone: [GMT+0:00]. Daylight Savings: 0
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CServer.cpp:5258][INFO][sm-Server-07026] In-Memory tracing is disabled.
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][SmEventTrap.cpp:388][INFO][sm-Server-02500] Loading event handler '/root/CA/siteminder/lib/libXPSAudit.so'
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][SmEventTrap.cpp:402][INFO][sm-Server-02510] Initializing event handler '/root/CA/siteminder/lib/libXPSAudit.so'
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CServer.cpp:4071][INFO][sm-Server-03540] Product: SiteMinder Policy Server
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CServer.cpp:4072][INFO][sm-Server-03550] Version: 12.8; Update: 03.00; Build: 2138; CR: 00;
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CServer.cpp:4075][INFO][sm-Server-03570] Starting up Application: smpolicysrv.
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CServer.cpp:8201][INFO][sm-Server-04190] Setting the server suspend state for reason 4. The server will stop serving requests.
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CServer.cpp:4092][INFO][sm-Server-01800] Logger initialized successfully
    [8660/140427293960000][Wed Nov 06 2019 06:03:41][CSmRadiusLogger.cpp:53][INFO][sm-Server-01320] RADIUS server is disabled
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][SmPolicyServer.cpp:678][ERROR][sm-Server-05300] Failed to create the Management Command Listener
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4201][INFO][sm-Server-04430] Policy Server employing classic SiteMinder and FIPS-140 cryptographic algorithms.
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:7516][INFO][sm-Server-02150] Agent API TCP port: 44442
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:7543][INFO][sm-Server-02180] Admin TCP port: 44444
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:7552][INFO][sm-Server-02200] Admin UDP port: 44444
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:7571][INFO][sm-Server-02230] Radius accounting port: Disabled
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:7580][INFO][sm-Server-02250] Radius authentication port: Disabled
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4239][INFO][sm-Server-03580] Linux 3.10.0-957.12.2.el7.x86_64
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4252][INFO][sm-Server-02110] Product=Policy Server,Platform=Linux 3.10.0-957.12.2.el7.x86_64,Version=12.8,Update=03.00,Label=2138,Crypto=128,UTC=1573020266,TZ=0
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4840][INFO][sm-Server-01990] ===================================================================================
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4841][INFO][sm-Server-02000] System Statistics
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4847][INFO][sm-Server-02010] Available file descriptors: 12000
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4858][INFO][sm-Server-02020] Thread pool limit: 8
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4878][INFO][sm-Server-02030] Thread pool: Msgs=0 Throughput=0.000000/sec Response Time=0.000000ms Wait Time In Queue=0.000000ms Max HP Msg=0 Max NP Msg=0 Current Depth=0 Max Depth=0 Current High Depth=0 Current Norm Depth=0 Current Threads=0 Max Threads=0 Busy Threads=0
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4886][INFO][sm-Server-02040] Connections: Current=0 Max=0 Limit=256 Exceeded limit=0
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4889][INFO][sm-Server-01990] ===================================================================================
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4288][INFO][sm-Server-03930] ThreadPool using priority thread count : 5
    [8660/140427293960000][Wed Nov 06 2019 06:04:26][CServer.cpp:4335][INFO][sm-Server-01810] Initialized Monitoring API

    Please let me know why I'm getting this error?

    Regards,
    Nazeer