Symantec Access Management

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Admin UI registration error

  • 1.  Admin UI registration error

    Broadcom Employee
    Posted 01-16-2014 12:09 PM

    Hi,

    I am getting this error when trying to register a newly installed admin UI.

     

    SM ver: 12.5.1

    OS: Linux

     

    Error:

     

    "An Unexpected error occurred accessing the login identities.  Please consult the error logs and try again."

     

    I tried registering the UI using the XPS command, but I am getting the same error.

     

     

    Any ideas?

     

    Thanks in advance,

     

    Asher



  • 2.  RE: Admin UI registration error

    Broadcom Employee
    Posted 01-16-2014 12:12 PM

    BTW, verified that SMPS is up and running, nothing in the JBoss log or the SMPS log



  • 3.  RE: Admin UI registration error

    Posted 01-17-2014 03:34 AM

    Hello Asher,

        This seems to more of policy store problem, Server.log from Jboss will have some snippet for the error. :To troubleshoot we would need to know what steps you have followed to make this policy server and WAMUI, what policy store you are using?

    provide the exact steps you used.

    Regards

    Vikas Tiwari



  • 4.  RE: Admin UI registration error

    Posted 01-19-2014 06:16 PM

    XPSRegClient log should shed some lights on how the WAM UI registration went. 

    Also, please share with us the following, corresponding to the failed login:

    • Poicy Server log
    • Server.log


  • 5.  RE: Admin UI registration error

    Posted 06-09-2021 01:51 PM
    I had the same issue on Red Hat server and its because of low entropy.
    I renamed random and created a soft link of urandom to random for e.g.
    mv /dev/random /dev/random.backup
    ln -s /dev/urandom /dev/random

    And did the registration again and it was successful.