Admin UI registration error

[Legacy User]

Hi,

I am getting this error when trying to register a newly installed admin UI.

 

SM ver: 12.5.1

OS: Linux

 

Error:

 

"An Unexpected error occurred accessing the login identities.  Please consult the error logs and try again."

 

I tried registering the UI using the XPS command, but I am getting the same error.

 

 

Any ideas?

 

Thanks in advance,

 

Asher

[Legacy User]

BTW, verified that SMPS is up and running, nothing in the JBoss log or the SMPS log

[Anon Anon]

Hello Asher,

    This seems to more of policy store problem, Server.log from Jboss will have some snippet for the error. :To troubleshoot we would need to know what steps you have followed to make this policy server and WAMUI, what policy store you are using?

provide the exact steps you used.

Regards

Vikas Tiwari

[wonsa03]

XPSRegClient log should shed some lights on how the WAM UI registration went. 

Also, please share with us the following, corresponding to the failed login:

• Poicy Server log
• Server.log

[Rajesh Srivastava]

I had the same issue on Red Hat server and its because of low entropy.
I renamed random and created a soft link of urandom to random for e.g.
mv /dev/random /dev/random.backup
ln -s /dev/urandom /dev/random

And did the registration again and it was successful.