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Severity "Down" Alert not getting published to SOI Console | SOI 4.2

  • 1.  Severity "Down" Alert not getting published to SOI Console | SOI 4.2

    Posted 08-26-2019 12:21 PM
    Hello everyone,

    I am trying to generate severity "down" alert in SOI using Universal connector command line interface but it is not getting published to SA Manager.

    I could see event coming until Event Store ( properly mapped ) and Mid tier Connector through Event Policies dialog but it is not visible in SOI Database and in SA Manager Logs as well. I tired enabling debug for IFW but i don't see much details in the logs.

    It is working fine when i try with Minor, Major or Critical severity. Is there any filter for Down severity alerts somewhere ?

    Any input/help would be much appreciated. Thanks !


    Regards
    Mukul


  • 2.  RE: Severity "Down" Alert not getting published to SOI Console | SOI 4.2

    Posted 08-26-2019 12:35 PM
    Hi Mukul,
    The severity for down alert is Fatal. This is what the property tag should be
    <property tag="Severity" value="Fatal"/>

    Thanks
    Shaheen


  • 3.  RE: Severity "Down" Alert not getting published to SOI Console | SOI 4.2

    Posted 08-26-2019 03:31 PM
    Hi Shaheen,

    Thanks for the information. I was confused, never really tested beyond severity critical via universal connector.

    Regards
    Mukul