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CA SOI - AccessLayer has not been set yet

  • 1.  CA SOI - AccessLayer has not been set yet

    Posted 01-09-2020 12:24 AM
    Hi, CA SOI failed. We are drifting. Would anyone please have a tip for this kind of error message?


    HTTP Status 500 - AccessLayer has not been set yet
    type Exception report
    message AccessLayer has not been set yet
    description The server encountered an internal error that prevented it from fulfilling this request.
    exception
    com.ca.soi.accesslayer.SamUIUnavailableException: AccessLayer has not been set yet com.ca.soi.accesslayer.register.AccessLayerRegistrator.getUtilitiesInstance(AccessLayerRegistrator.java:167) com.ca.soi.accesslayer.register.UtilitiesAccessLayerProxy.getRealImplementation(UtilitiesAccessLayerProxy.java:16) com.ca.soi.accesslayer.register.UtilitiesAccessLayerProxy.authenticate(UtilitiesAccessLayerProxy.java:25) com.ca.soi.headless.filter.AuthenticateFilter.authenticate(AuthenticateFilter.java:162) com.ca.soi.headless.filter.AuthenticateFilter.doFilter(AuthenticateFilter.java:101)
    note The full stack trace of the root cause is available in the Apache Tomcat/7.0.62 logs.
    Apache Tomcat/7.0.62


  • 2.  RE: CA SOI - AccessLayer has not been set yet

    Posted 01-10-2020 07:38 AM
    Hello Wilson, can you please have a look at this thread ? https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=2191&MID=768405&CommunityKey=f6d2775e-f278-457b-bcc7-dde2a674610b&tab=digestviewer

    This is dealing with the same error message.

    Kind regards,
    Britta
    Broadcom Support


  • 3.  RE: CA SOI - AccessLayer has not been set yet

    Posted 01-10-2020 10:37 PM
    Looking at the screenshots, it seems your are trying to open SOI UI Dashboard but it failed to open. Which confirms that SOI Manager is not available, hence UI failed.

    You may verify...
    1) Launch SOI Manager Debug page (http://<SOI Manager Host>:7090/sam/debug) -> Triage Tests, make sure manager is initialized successfully
    2) If Triage tests shows failed, then there is a problem with Manager initialization, in such case UI will not work. You may look at \SOI\tomcat\logs\soimgr-debug.log for manager initialization problem. It may be due to DB connection problem, etc.
    3) So, make sure manager is up & running and then restart UI services.

    Hope this helps.

    Thanks
    Brahma