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How to set RISK and KPI in Service?
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Best Answer
Naruhiro Yoneshige
Aug 29, 2019 03:58 AM
Hi Team, Please let me ask following question about Service. 1, How to specify / view RISK settings? ...
Michael Boehm
Aug 29, 2019 04:16 AM
Best Answer
Hi Naruhiro, You cannot "specify" Risk of a Service. Risk is a KPI that is calculated by the system, ...
Naruhiro Yoneshige
Aug 29, 2019 05:24 AM
Dear Michael, Really appreciate. I will send you a mail directly. Thanks, Naruhiro------------------------------------------- ...
1.
How to set RISK and KPI in Service?
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Broadcom Employee
Naruhiro Yoneshige
Posted Aug 29, 2019 03:58 AM
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Hi Team,
Please let me ask following question about Service.
1, How to specify / view RISK settings?
2, How to specify / view KPI settings?
I cannot see any entry field in the Service.
I want to know how to determine.
Best Regards,
Naruhiro
2.
RE: How to set RISK and KPI in Service?
Best Answer
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Recommend
Michael Boehm
Posted Aug 29, 2019 04:16 AM
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Hi Naruhiro,
You cannot "specify" Risk of a Service. Risk is a KPI that is calculated by the system, showing the
probability of the service going down (level of degradation of CIs).
See
https://docops.ca.com/ca-digital-operational-intelligence/1-3/en/using/service-analytics/services-overview/view-service-details
for more details.
Which other KPIs do you want to specify/view?
You can also contact me directly for further discussions:
Michael.Boehm@broadcom.com
.
Michael
------------------------------
Customer Success Architect
CA Deutschland GmbH (a Broadcom company)
------------------------------
Original Message
Original Message:
Sent: 08-29-2019 03:57 AM
From: NARUHIRO YONESHIGE
Subject: How to set RISK and KPI in Service?
Hi Team,
Please let me ask following question about Service.
1, How to specify / view RISK settings?
2, How to specify / view KPI settings?
I cannot see any entry field in the Service.
I want to know how to determine.
Best Regards,
Naruhiro
3.
RE: How to set RISK and KPI in Service?
0
Recommend
Broadcom Employee
Naruhiro Yoneshige
Posted Aug 29, 2019 05:24 AM
Reply
Reply Privately
Options Dropdown
Dear Michael,
Really appreciate.
I will send you a mail directly.
Thanks, Naruhiro
Original Message
Original Message:
Sent: 08-29-2019 04:16 AM
From: MICHAEL BOEHM
Subject: How to set RISK and KPI in Service?
Hi Naruhiro,
You cannot "specify" Risk of a Service. Risk is a KPI that is calculated by the system, showing the
probability of the service going down (level of degradation of CIs).
See
https://docops.ca.com/ca-digital-operational-intelligence/1-3/en/using/service-analytics/services-overview/view-service-details
for more details.
Which other KPIs do you want to specify/view?
You can also contact me directly for further discussions:
Michael.Boehm@broadcom.com
.
Michael
------------------------------
Customer Success Architect
CA Deutschland GmbH (a Broadcom company)
Original Message:
Sent: 08-29-2019 03:57 AM
From: NARUHIRO YONESHIGE
Subject: How to set RISK and KPI in Service?
Hi Team,
Please let me ask following question about Service.
1, How to specify / view RISK settings?
2, How to specify / view KPI settings?
I cannot see any entry field in the Service.
I want to know how to determine.
Best Regards,
Naruhiro
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