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How to set RISK and KPI in Service?

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  • 1.  How to set RISK and KPI in Service?

    Posted 08-29-2019 03:58 AM
    Hi Team,

    Please let me ask following question about Service.
    1, How to specify / view RISK settings?
    2, How to specify / view KPI settings?

    I cannot see any entry field in the Service.
    I want to know how to determine.

    Best Regards,
    Naruhiro


  • 2.  RE: How to set RISK and KPI in Service?
    Best Answer

    Posted 08-29-2019 04:16 AM
    Hi Naruhiro,

    You cannot "specify" Risk of a Service.  Risk is a KPI that is calculated by the system, showing the probability of the service going down (level of degradation of CIs).
    See https://docops.ca.com/ca-digital-operational-intelligence/1-3/en/using/service-analytics/services-overview/view-service-details for more details.

    Which other KPIs do you want to specify/view?
    You can also contact me directly for further discussions: Michael.Boehm@broadcom.com.

    Michael


    ------------------------------
    Customer Success Architect
    CA Deutschland GmbH (a Broadcom company)
    ------------------------------



  • 3.  RE: How to set RISK and KPI in Service?

    Posted 08-29-2019 05:24 AM
    Dear Michael,

    Really appreciate.
    I will send you a mail directly.

    Thanks, Naruhiro