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How to Create Notification Triggers in CA Service Desk - failed

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  • 1.  How to Create Notification Triggers in CA Service Desk - failed

    Posted 11-07-2019 05:25 AM
    Edited by Rui Miguel Goncalves Dinis 23 days ago

    Hi,

    I am using the "How to Create Notification Triggers in CA Service Desk"  to create some interaction between SD and SOI but I am seeing some errors in the log file:


    when is closed:

    Removed content
    
    

    When the assignee has changed:
    removed content
    ​

    Does anyone have face something similar and know why this is happening.

    Best Regards,
    Rui Dinis
    HCL


  • 2.  RE: How to Create Notification Triggers in CA Service Desk - failed
    Best Answer

    Posted 11-26-2019 05:21 AM
    Hey Rui,

    I'm not sure if "soiadmin" may be used for such operation. You might want to try a "normal" user which is created through EEM.
    Secondly, beware of the special characters in the Assignee name. This may break the command execution.

    Cheers!
    Vincent Bos


  • 3.  RE: How to Create Notification Triggers in CA Service Desk - failed

    Posted 11-26-2019 05:34 AM

    Hi Vincent,

     

    Thanks for the tip!

     

    Even using the normal user account I still facing the errors.

     

    Thanks and Kind regards,

    Rui Miguel Goncalves Dinis

    Sr. Services Consultant

    Enterprise Studio by HCL Technologies

    +351 961951438

    ruid@hcl.com