Hey Rui,
I'm not sure if "soiadmin" may be used for such operation. You might want to try a "normal" user which is created through EEM.
Secondly, beware of the special characters in the Assignee name. This may break the command execution.
Cheers!
Vincent Bos
Original Message:
Sent: 11-07-2019 05:24 AM
From: Rui Miguel Goncalves Dinis
Subject: How to Create Notification Triggers in CA Service Desk - failed
Hi,
I am using the "How to Create Notification Triggers in CA Service Desk" to create some interaction between SD and SOI but I am seeing some errors in the log file:
when is closed:
2019-11-07 - 8:58:44.11 SUMMARY=NX_NTF_SUMMARY=Incident HD-2108119 Close ACTION=CLEAR ASSIGNEE=, AdminAppl DESC=Description: SOI_ALERTID=6307 Process Instances on PROCESS_CGD_ArqMaster_DCM01 for lpc6001dcm01.unix.grupocgd.com is at 79.00 Number. SOIALERTID=SOI_ALERTID=6307 ALERTID=6307 STATUS=Status: Closed STATUSVALUE="Closed" "D:\Program Files (x86)\Java\jre1.8.0_45\bin\java" -cp "D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\webservice.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\wiseman.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\wiseman-client.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\jaxb-impl.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\jsafeJCEFIPS.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\xercesImpl.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\samcrypt.jar" com.ca.sam.webservice.client.WSSOIAlertClearCmd -hstc6001mon14 -t7090 -usoiadmin -pEG6NT6wy2kWTFewiabv3JjO65c7zpbOQbdVSQS82yaVM -a6307 -s"Closed" WSSOIAlertClearCmd() - HostName: stc6001mon14 Port: 7090 User: soiadminAlert Clear failed, reason: env:Senderwsman:InvalidSelectorsThe Selectors for the resource were not valid.http://schemas.dmtf.org/wbem/wsman/1/wsman/faultDetail/InsufficientSelectorsWSSOIAlertClearCmd() - clear failed...
When the assignee has changed:
2019-11-07 - 10:20:49.67 SUMMARY=NX_NTF_SUMMARY=Incident HD-2108379 Transfer ACTION=UPDATE ASSIGNEE=Bento, André Filipe Dias DESC=Description: SOI_ALERTID=6564 The Alert \"AL_OPE BW.WAI_GEM Processes Starters\" opened a danger alert with a target of 1: Open SOIALERTID=SOI_ALERTID=6564 ALERTID=6564 "D:\Program Files (x86)\Java\jre1.8.0_45\bin\java" -cp "D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\webservice.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\wiseman.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\wiseman-client.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\jaxb-impl.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\jsafeJCEFIPS.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\xercesImpl.jar";"D:\PROGRA~2\CA\SERVIC~1\site\mods\bin\SOI-CAServiceDesk\samcrypt.jar" com.ca.sam.webservice.client.WSSOIAlertUpdateCmd -hstc6001mon14 -t7090 -usoiadmin -pEG6NT6wy2kWTFewiabv3JjO65c7zpbOQbdVSQS82yaVM -a6564 -nAssignee -v"Bento, André Filipe Dias " WSSOIAlertUpdateCmd() - HostName: stc6001mon14 Port: 7090 User: soiadminA General error has occured during your get operation: nullWSSOIAlertUpdateCmd() - update failed...
Does anyone have face something similar and know why this is happening.
Best Regards,
Rui Dinis
HCL