How to Get the Alert Definition (Version 2) using REST API

[amit anand]

hello,

we are facing issue while fetching alert from SOI using REST API. we are able to fetch v1 of alert definition but not v2. need your expertise in solving this.


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Senior Analyst
HCL technologies
Noida,India
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[Shaheen Ahmed]

Hi Amit,
Your update is not clear on what exactly you are getting in the REST response and what exactly you are expecting to see. I am guessing that you are not getting the userAttribute properties and their values. Here is an article to help you get the v2 definition
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=142073

Thanks
Shaheen

[amit anand]

HI Shaheen,


I am not able access the KB article as i am getting below error message while accessing it.

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Senior Analyst
HCL technologies
Noida,India
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[Shaheen Ahmed]

Hi Amit,

On the REST call header the "Content-Type" and "Accept" key should have value of "application/vnd.ca.soi.api.v2+xml" (see the screen shot below)

Thanks
Shaheen

[amit anand]

Hi Shaheen,


i am using powershell to interact with SOI. when i use headers as you suggested i got below error.

Invoke-RestMethod : Not AcceptableNot Acceptable
At line:19 char:13
+ $getAlert = Invoke-RestMethod -Headers $head -Method GET 'https://cac ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebException
+ FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommand


however when i don't use heders it is running perfectly fine.
i am using below script.

$head = @{"content-type" = "application/vnd.ca.soi.api.v2+xml";"Accept"="application/vnd.ca.soi.api.v2+xml" }
$getAlert = Invoke-RestMethod -Headers $head -Method GET 'https://servername:7403/rest/alert' -Credential $SNowCreds
 



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Senior Analyst
HCL technologies
Noida,India
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[Shaheen Ahmed]

Hi Amit,
Use Postman or SOAP UI. I know it works because I have tested it.
Thanks
Shaheen

[amit anand]

is their a way that we can enable it from application side or powersheell. we are not allowed to use these 2 tools on client's servers. we can use powershell to do that. if you are aware of it please let me know.

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Senior Analyst
HCL technologies
Noida,India
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[Shaheen Ahmed]

Hi Amit,
Sorry I can't help you with your powershell script!!
Thanks
Shaheen