We are trying to utilize Nimadmin gateway in our SOI 4.2 environment but are having issues with our SOI user permissions. Our ServiceNow admin
would like to know what role collections or what specific roles does the soi-integration_user, our user in EEM that we are utilizing, need to be able to create incidents in servicenow. It works when we give that user admin rights in ServiceNow. However our ServiceNow admin sees that as a security risk and would rather give the user less authority\permissions. Any thoughts?
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Maria Maier
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