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Instructions regarding CA Nim and ServiceNOW

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  • 1.  Instructions regarding CA Nim and ServiceNOW

    Posted 11-11-2019 02:27 PM
    In the instructions for CA Help DeskConnector for the install it asks for the CA SOI UI Details it states:

    Enter the following CA SOI server details on the CA SOI UI Details window.
    1. HostName specifies the hostname of the CA SOI UI server installed system.
    2. HTTPs Port specifies the port number on which the CA SOI UI server is hosted.
    3. UserName specifies the CA SOI username that belongs to an EEM account.
    4. Password specifies the CA SOI server password.

    Can someone clarify the specifics regarding port and user name used?

    ------------------------------
    Maria
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  • 2.  RE: Instructions regarding CA Nim and ServiceNOW

    Posted 11-12-2019 02:57 AM
    Hello Maria,

    The default SOI UI https port is 7403 and you may use any one of the EEM user that is added to SOI groups.
    Since Helpdesk connector uses REST webservices, we cannot use "samuser" here.

    Regards
    Brahma


  • 3.  RE: Instructions regarding CA Nim and ServiceNOW
    Best Answer

    Posted 11-12-2019 03:16 AM
    Hi Maria,

    the port is normally 7070, unless you configured the UI Server to only be available over https or used a different port for the UI during installation.
    The user must be a standard user that is listed in EEM, e.g. not "samuser".

    Michael

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    Customer Success Architect
    CA Deutschland GmbH (a Broadcom company)
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  • 4.  RE: Instructions regarding CA Nim and ServiceNOW

    Posted 11-12-2019 02:52 PM
    Thank you for all your help.  I was able move forward.