Service Operations Insight

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  • 1.  Can SOI Prompt for user Input during action

    Posted Mar 13, 2019 09:51 AM

    I was wondering is there a way to prompt end users to enter details when executing an action in SOI? I saw in the Audit dialog you can specify a [x]Prompt when you want to execute those Audit items but can we do this when we execute any actions? Specifically when we r-click and Open Ticket folks were asking if we could prompt the end user to enter the title of the ticket. I just checked and don't see a way to do this. Is there any way? 

  • 2.  Re: Can SOI Prompt for user Input during action

    Broadcom Employee
    Posted Apr 01, 2019 05:34 AM

    Hello Daniel, I have checked with engineering. Currently we do not have this option. This will have to be an enhancement request through the community.


    Kind regards,

    Britta Hoffner