Hi Pushpa,
the problem is that you don't seem to have updated your SOI system properly.
The screencapture of the configuration page shows "SAP BusinessObjects".
Jasper was introduced with SOI 4,0 CU1 (see What's New - 4.0 CU1 - CA Service Operations Insight - 4.0 CU1, SP2 - CA Technologies Documentation).
Please check if your entire environment was upgraded properly and then follow the installation steps as listed here Install CABI (JasperReports Server) - CA Service Operations Insight - 4.0 CU1, SP2 - CA Technologies Documentation.
Also make sure, when testing, that you don't use "samuser", because this is not a normal user, but a hardcoded specific way to get into the SOI system. As best practice, add a user (for example SOIAdmin) and solely use that user for all work in SOI.
MichaelBoehm