Service Operations Insight

 View Only
  • 1.  CA-SOI Priority Increase

    Posted Dec 03, 2018 10:05 AM

    Hello Everyone,


    I have a requirement in CA-SOI that if any three  Major alarms comes continuously at time with same host and description Ca-SOI needs to Increase the priority to critical.


    If any one knows, Please Share your Ideas




  • 2.  Re: CA-SOI Priority Increase
    Best Answer

    Posted Dec 03, 2018 10:25 AM

    Hi Sowmiya,

    you can create an Escalation policy to trigger a new Alarm for the given situation.

    You cannot update the severity of an existing Alarm, because then it would be out-of-synch with the Domain Manager.