Hi,
which Name do you mean: The Label of the CI that the Alert is assigned to?
Unless the Alert has that name somewhere in the attributes already (or can be extracted from the text), you cannot assign that directly to the UserAttribute.
At the time the Alert is processed, the only information the Connector has is the MDRElementID of the CI, and that can be a very cryptic key.
Only on the SOI console, the information is finally merged from the CI and the Alert, to show the name of the CI.
MichaelBoehm