Service Operations Insight

  • 1.  Integrate CA SOI with CA SDM

    Posted 07-23-2017 10:25 PM

    Hello everyone,
    How can I integrate CA SOI in English with CA SDM in Spanish?

    My question is because I have read that per language topic there are some additional tasks that have to be followed.



  • 2.  Re: Integrate CA SOI with CA SDM

    Broadcom Employee
    Posted 07-24-2017 12:11 PM

    Hi Carlos,

    SOI don't have any documented procedure but as far as I know the CMDB connector probably has. I am going to find out and let you know soon.

    Thanks

    Shaheen



  • 3.  Re: Integrate CA SOI with CA SDM
    Best Answer



  • 4.  Re: Integrate CA SOI with CA SDM

    Posted 09-11-2017 07:32 PM

    Hi Shakeen,

    Please, can you tell me where I can download the patches?



  • 5.  Re: Integrate CA SOI with CA SDM

    Broadcom Employee
    Posted 09-12-2017 03:19 PM

    Hi Carlos,

    Go to our support.ca.com and type the patch number in the search field, it'll bring up the patch location. Please make sure you also download the prerequisite.

    Thanks

    Shaheen



  • 6.  Re: Integrate CA SOI with CA SDM

    Posted 09-12-2017 04:21 PM

    Hi Shaheen,

    I can not locate the patches RO80318 and T52Y467.

    Thanks

    Carlos.



  • 7.  Re: Integrate CA SOI with CA SDM

    Broadcom Employee
    Posted 09-13-2017 04:42 PM

    Hi Carlos,

    Please open a case with SDM and they'll be able to help you with the patch. I think the patch is incorporated in to a newer patch.

    Thanks