I have integrated UIM 3.7 and CA SOI 4.0. The connector and SOI server installed on a separated server. UIM Alerts is successfully forwarded to SOI but I could not retrieve it from Event Policy.
I have restarted Catalyst Connector service, SAM Integration Service and all of SOI services but it still does not work.
Do you have any advice for me?
cc Brahma MichaelBoehm Britta_Hoffner
Hello Okik, can you please raise a support case for it. Please add the SOI manager version and patchlevel to the case.
We will pick it up immediately and work with you towards the solution.
Thanks for the reply. I have raised this case to support. Could you please pick it up immediately?
This problem has been fixed by increasing Return Value count from 25k to 125k in \SOI\tomcat\lib\eventManagerClientConfig.xml