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SOI 4.0 - Could not retrieve alerts from event policy

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  • 1.  SOI 4.0 - Could not retrieve alerts from event policy

    Posted 11-01-2016 10:12 AM

    Hello Guys,

     

    I have integrated UIM 3.7 and CA SOI 4.0. The connector and SOI server installed on a separated server. UIM Alerts is successfully forwarded to SOI but I could not retrieve it from Event Policy.

     

     

    I have restarted Catalyst Connector service, SAM Integration Service and all of SOI services but it still does not work.

    Do you have any advice for me? 

    cc Brahma MichaelBoehm Britta_Hoffner 

     

    Best Regards,

    Okik



  • 2.  Re: SOI 4.0 - Could not retrieve alerts from event policy

    Posted 11-01-2016 10:49 AM

    Hello Okik, can you please raise a support case for it. Please add the SOI manager version and patchlevel to the case.

    We will pick it up immediately and work with you towards the solution.

     

    Kind regards,

    Britta



  • 3.  Re: SOI 4.0 - Could not retrieve alerts from event policy

    Posted 11-01-2016 12:06 PM

    Hi Britta,

     

    Thanks for the reply. I have raised this case to support. Could you please pick it up immediately?

     

    Best Regards,
    Okik



  • 4.  Re: SOI 4.0 - Could not retrieve alerts from event policy
    Best Answer

    Posted 11-04-2016 05:15 AM

    This problem has been fixed by increasing Return Value count from 25k to 125k in \SOI\tomcat\lib\eventManagerClientConfig.xml