Clear Alerts based on Last Updated Time

[Legacy User]

Greetings,

I want to create an escalation policy that will initiate a "clear alert" action if the Last Updated time of the alert is longer than 20 minutes. I am not seeing a way to do this based upon the Time tab options. How can I achieve this?  

[Britta Hoffner]

Hello Dean,

 

there is the "Modification Time" Attribute available under the Attributes Tab in the Escalation Policy Editor. You can click into one of the columnes headers in the SOI Console Alert Queue and add the "Modification Time" column to the the Alert view so you can verify if this will cover what you would like to do.

 

Kind regards,

Britta Hoffner

CA Support

[Legacy User]

Greetings,

Modification Time will not work. That attribute is blank. How can I do it using Last Updated Time attribute?

Thank you,

-Dean