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Slow queue processing...Anyone else have this issue?

  • 1.  Slow queue processing...Anyone else have this issue?

    Posted 12-04-2017 12:17 PM

    Anyone else have this issue? Whenever we get an alarm storm or connectors are restarted, SOI just loves to take it's time processing alarms. Today we had a storm, started about 8-9am this morning and it's now 11:00am but still 13,000 items stuck in queue. The average change in queue size is about 10 every 5 secs. At this rate, it's going to take an insane amount of time to process everything thus causing significant delays for all other alarms.

     

     

    I've already opened a case on this but apparently this is "nothing" that can be done.



  • 2.  Re: Slow queue processing...Anyone else have this issue?

    Posted 12-05-2017 03:20 AM

    Hi FueY

     

    I had a similar problem at some point and it was mainly due to a poorly maintained database and inadequate hardware resources (memory, cpu, etc) on the server. 

     

    You might also want to try starting your services and connectors one at a time. Good luck. 

     

    Doctor Ngobeni 



  • 3.  Re: Slow queue processing...Anyone else have this issue?

    Posted 12-14-2017 11:00 AM

    SOIs performance on processing alerts and cis is poor. We faced the same problem several times. Solution

    1. A lot of time :-)

    2. Restart of SAM Application Service.

     

    regards

     

    André