Service Operations Insight

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  • 1.  Nimsoft Invisible Alerts in CA SOI

    Posted May 06, 2016 08:37 AM

    Hi All,


    We are having CA SOI installed in our environment which is integrated with Nimsoft using CA SOI Nimsoft Connector (upgraded from 3.0.71).


    Nimsoft Invisible alerts are also getting displayed in CA SOI . Please suggest how we can exclude these invisible alerts in CA SOI console.




    +91 8754587671

  • 2.  Re: Nimsoft Invisible Alerts in CA SOI
    Best Answer

    Posted May 06, 2016 10:00 AM

    Read page 22 in the connector manual of the connector page (CA Service Operations Insight Connectors - CA Technologies )



    Configure Invisible Alert Display

    Follow these steps:

    1. Open the Nimsoftconnector.xml file from the following location, and change the value of sendInvisibleAlerts from true to false:

                        CA\Catalyst\CatalystConnector\registry\topology\physical\_CatalystCon nector\modules\configuration

    2. If you are upgrading, add the sendInvisibleAlerts property and the value.

    3. Restart the CA Catalyst Container service.