We are having CA SOI installed in our environment which is integrated with Nimsoft using CA SOI Nimsoft Connector 22.214.171.124 (upgraded from 3.0.71).
Nimsoft Invisible alerts are also getting displayed in CA SOI . Please suggest how we can exclude these invisible alerts in CA SOI console.
Read page 22 in the connector manual of the connector page (CA Service Operations Insight Connectors - CA Technologies )
Configure Invisible Alert Display
Follow these steps:
1. Open the Nimsoftconnector.xml file from the following location, and change the value of sendInvisibleAlerts from true to false:
2. If you are upgrading, add the sendInvisibleAlerts property and the value.
3. Restart the CA Catalyst Container service.