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Unable to install 3.3 CUM1 patch

  • 1.  Unable to install 3.3 CUM1 patch

    Posted 07-13-2015 06:53 AM

    Hi All,

     

    I have SOI 3.3 C1 install as distributed architecture where SOI manager and UI Servers are installed on 2 different machines.

     

    Now for some architectural changes I have to install SOI UI on the manager server, but as C1 patch is already installed I am not able to run 3.3 installer. So I decided to to uninstall C1 patch on manager but because of some problems with installer I am not able to uninstall patch and receives following erros

    Noname.jpg

     

    And error log in %temp%\CA-SAM_PATCH_UnInstaller.log says:

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Installer: No 'sea_loc' in working directory, could not define $EXTRACTOR_EXECUTABLE$

    sysDriveRoot is: C:

    System's temporary directory = C:\Temp

    __________________________________________________________________________

     

    InstallAnywhere 2011

    Version: 12.5

    __________________________________________________________________________

     

    Wed Jul 01 07:18:03 EDT 2015

     

    Free Memory: 143401 kB

    Total Memory: 158400 kB

     

    1 Command Line Args:

    0: -u

     

    java.class.path:

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\

      InstData\Execute.zip

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\uninstaller.jar

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\resource

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\uninstallerResources.zip

     

    ZGUtil.CLASS_PATH:

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\uninstaller.jar

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\resource

      E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774\uninstallerResources.zip

     

    sun.boot.class.path:

      E:\Program Files (x86)\CA\SOI\jre\lib\resources.jar

      E:\Program Files (x86)\CA\SOI\jre\lib\rt.jar

      E:\Program Files (x86)\CA\SOI\jre\lib\sunrsasign.jar

      E:\Program Files (x86)\CA\SOI\jre\lib\jsse.jar

      E:\Program Files (x86)\CA\SOI\jre\lib\jce.jar

      E:\Program Files (x86)\CA\SOI\jre\lib\charsets.jar

      E:\Program Files (x86)\CA\SOI\jre\lib\jfr.jar

      E:\Program Files (x86)\CA\SOI\jre\classes

     

    java.ext.dirs:

      E:\Program Files (x86)\CA\SOI\jre\lib\ext

      C:\Windows\Sun\Java\lib\ext

     

    java.version == 1.7.0_11 (Java 1)

    java.vm.name == Java HotSpot(TM) Client VM

    java.vm.vendor == Oracle Corporation

    java.vm.version == 23.6-b04

    java.vm.specification.name == Java Virtual Machine Specification

    java.vm.specification.vendor == Oracle Corporation

    java.vm.specification.version == 1.7

    java.specification.name == Java Platform API Specification

    java.specification.vendor == Oracle Corporation

    java.specification.version == 1.7

    java.vendor == Oracle Corporation

    java.vendor.url == http://java.oracle.com/

    java.class.version == 51.0

    java.compiler == null

    java.home == E:\Program Files (x86)\CA\SOI\jre

    java.io.tmpdir == C:\Users\LOCALA~1\AppData\Local\Temp\3\

    os.name == Windows Server 2008 R2

    os.arch == x86

    os.version == 6.1

    path.separator == ;

    file.separator == \

    file.encoding == Cp1252

    user.name == localadmin

    user.home == C:\Users\localadmin

    user.dir == E:\Program Files (x86)\CA\SOI\Patches\Uninstall_SOIPatch_RO78774

    user.language == en

    user.region == null

    __________________________________________________________________________

     

    Installer: No 'sea_loc' in working directory, could not define $EXTRACTOR_EXECUTABLE$

    Loading externalized properties

    product was null

    ZeroGb2: Unable to load product from registry. Product ID: 4802d95f-1f16-11b2-b116-c3bae95ce60c

    at com.zerog.ia.installer.uninstall.DescriptorList.i(DashoA10*..)

    at com.zerog.ia.installer.uninstall.DescriptorList.a(DashoA10*..)

    at com.zerog.ia.installer.LifeCycleManager.o(DashoA10*..)

    at com.zerog.ia.installer.LifeCycleManager.m(DashoA10*..)

    at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

    at com.zerog.ia.installer.Main.main(DashoA10*..)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:601)

    at com.zerog.lax.LAX.launch(DashoA10*..)

    at com.zerog.lax.LAX.main(DashoA10*..)

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    Can you please suggest

    1. How to correct above error

    2. If it is OS problem not allowing uninstaller work correctly, how can I install UI from 3.3 media in 3.3 C1 SOI ?

     

    Thanks,

    Ashay



  • 2.  Re: Unable to install 3.3 CUM1 patch

    Posted 07-14-2015 11:51 PM

    Hi Experts, Anything I should try? Thanks, Ashay