Service Operations Insight

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  • 1.  Techtip :  Enabling group synchronization between CCC and remote CCR server

    Broadcom Employee
    Posted Oct 20, 2014 06:55 AM

    Issue :

    Additional step needed when CCR and CCC are not installed on the same server which causes group sync to fail.

     

    Solution:

     

    When using CCR 1.5 the CCR web service does not allow remote access to the web service, which causes the group synchronization to fail.

    The following setting needs to be added to the CCR global settings.

    This can be done in two ways :

     

    1.   From The UI :

    ·          Open  the hidden global setting webpage  for ccr and login

       http://ccrservername/npc/default.aspx?pg=99614

       This opens the  hidden setting webpage

    ·          Go to the  bottom  of the page and choose add new setting

    ·         This will create a new empty entry on top of the list name it NPC.AdminCommandWS.AllowRemoteAccess and give it the value true.

    ·          Choose insert .

    ·          verify if the new setting is listed

    ·          NPC.AdminCommandWS.AllowRemoteAccess  with the value true

     

    2.   Using Sql :

     

             Perform the following steps to enable CCR to accept webs service

    requests which will enable it to obtain group definitions from the

    Data Manager web application:

     

    Log into the CCR MySQL database using the CCR database user-

    ID and password.

     

    Execute the following commands:

    use NetQoSPortal;

     

    REPLACE INTO general (attribute, value) VALUES ('NPC.AdminCommandWS.AllowRemoteAccess', 'true'); Commit;

     

    To verify if the group sync is working pull some data for example Dmgroups and migrate the data.Then verify the detailed group report in ccr .



  • 2.  Re: Techtip :  Enabling group synchronization between CCC and remote CCR server

    Posted Nov 14, 2014 01:01 PM

    Based on recent findings...this does not appear to fix the problem 100% of the time.

     

    Also, we are having problems with Group Sync on CCC 2.6 for CCC and CCR on the same host.

    David



  • 3.  Re: Techtip :  Enabling group synchronization between CCC and remote CCR server

    Broadcom Employee
    Posted Dec 16, 2016 02:15 PM

    Hi David, 

    I am facing this problem at this time.

    - I have a server 1 that is installed the DM/CCC and server 2 that the CCR is installed;

    - I have already put the NPC.AdminCommandWS.AllowRemoteAccess = true in the hidden parameters on CCR;

    - VCenter is set to -1 in the maxquery setting;

    - But still my log shows the message "Failed to notify CCR server after data migration." everytime  that I run the DM Groups.

    What can be more? Do you know what is happening?

     

    Best Regards,

    Luciano



  • 4.  Re: Techtip :  Enabling group synchronization between CCC and remote CCR server

    Posted Dec 16, 2016 03:10 PM
      |   view attached

    Open a case with support.   This is not related to the VMWARE API setting.

     

    They should have a solution for you quickly.

     

    David

     

    David DuPre'

    Principal Services Consultant

    mobile: +1-404-617-3023

    David.Dupre@ca.com<mailto:David.Dupre@ca.com>

     

     



  • 5.  Re: Techtip :  Enabling group synchronization between CCC and remote CCR server

    Broadcom Employee
    Posted Dec 16, 2016 03:21 PM

    Sure, David.

     

    I will do it...

     

    Thanks so much!