Service Operations Insight

SOI Tech Tips: unable to login to InfoView

  • 1.  SOI Tech Tips: unable to login to InfoView

    Posted 01-19-2015 03:49 AM

    Problem:

    I have SOI 3.x integrated to CABI. When I try to login to 'Report' link login fails.

     

    Solution:

    1. You should not use samuser or CABI 'Administrator' to login to report.

    2. User has be a  one which is created in EEM or you have to create user in CABI.

    3. If you are using use which is created in EEM the the first time password will be SAM<uWer_Name> which has to be changed after first successful login.

    For more details please review https://wiki.ca.com/display/SOI33/_Configure+Reporting_761881