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Universal Connector issues: Created a Ci called: instanceID ?

  • 1.  Universal Connector issues: Created a Ci called: instanceID ?

    Posted 07-03-2014 06:52 PM

    I'm following the documentation in the connector guide, page 74.

    I'm testing out creating 1 service:

    <?xml version="1.0" encoding="ISO-8859-1"?>

    <Services>

        <Service>

      <property tag="eventType" value="AddService" />

      <property tag="MdrElementID" value="AlphaserveClientPool" />

      <property tag="className" value="Service" />

      <property tag="ServiceName" value="AlphaserveSvcName" />

      <property tag="Description" value="Alphaserve Description" />

      <property tag="AdministrativeStatus" value="Managed" />

        </Service>

    </Services>

     

    When I run the import command, it seems to work:

    D:\APPS\CA\SOI>GCEventAddCmd.bat -hlocalhost:7090 -fd:\uct\Create_ServiceServiceTags.xml

    Executing GCEventAddCmd .....

    GCEventAddCmd() - adding service: AlphaserveClientPool

    Return code: 0

     

    but when I check the service modeler, it comes up displayed as "instanceID" ?

    The Description & Administrative Status got filled in correctly but DevideID, InstanceID, Label, ServiceName all got: instanceID

    This is SOIv3.1.

     

    I also tried with instanceID filled in but I wasn't able to delete Ci's that I created with this property filled in. I had to manually delete them from the database using Delete From CIStaging where ....

    So i am using the MdrElementID as the UUID for the service CI.

     

    The old 3.1 gc_serviceadd.xml example uses the following code:

    <?xml version="1.0" encoding="ISO-8859-1"?>

    <Services>

        <Service>

      <property tag="eventType" value="AddService" />

      <property tag="instanceID" value="UC_Service"/>

      <property tag="className" value="SA_Service" />

      <property tag="deviceID" value="UC_Service" />

      <property tag="severity" value="0" />

      <property tag="situationMessage" value="Adding a new Service" />

        </Service>

     

    When in the newest SOI v3.2 example universalAdd_Service.xml it uses this:

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    <Events>

      <Event>

      <property tag="eventType" value="AddCIEvent" />

      <property tag="MdrElementID" value="MyService" />

      <property tag="className" value="Service" />

      <property tag="Label" value="MyService" />

      <property tag="Description" value="Description of an new Service" />

      <property tag="AdministrativeStatus" value="Managed" />

      <property tag="ServiceName" value="MyService" />

      <property tag="ServiceVersion" value="1" />

      </Event>

    </Events>

     

    Which tag should be used; Events or Services?



  • 2.  Re: Universal Connector issues: Created a Ci called: instanceID ?

    Posted 07-03-2014 06:58 PM

    BTW, does anyone know where are the log files for the UC located?



  • 3.  Re: Universal Connector issues: Created a Ci called: instanceID ?

    Posted 10-29-2014 04:58 PM

    Did you ever get an answer to this? Or did you figure it out?

    We are trying to do the same thing, and we are asking these same questions.

     

    Thanks

    Brian



  • 4.  Re: Universal Connector issues: Created a Ci called: instanceID ?

    Posted 10-30-2014 10:29 AM

    Hi Brian, no never got an answer but I did figure it out with SOI v3.2 and CUM3 I have applied. CUM3 did have a few fixes for the UC which I see did improve the stability of UC.

    Example I was testing the UC and threw 3 alerts one right after another and only 1 alert was thrown onto the CI I created. The other two went into an abyss of lost alerts. After the CUM3 patch all 3 got picked up.

     

    Here is the XML code I am using that works fine:

     

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    <Events>

      <Event>  <!-- Test machine for testing in house LabTech -->

      <property tag="eventType" value="AddCIEvent" />

      <property tag="MdrElementID" value="LABTECH1732" />

      <property tag="className" value="ComputerSystem" />

      <property tag="Label" value="as_nyclab_srv01" />

      <property tag="Description" value="Test CI Created for LabTech" />

      <property tag="AdministrativeStatus" value="Managed" />

      <property tag="Vendor" value="VMware" />

      <property tag="ComputerName" value="as_nyclab_srv01" />

      <property tag="SysName" value="as_nyclab_srv01" />

      </Event>

    </Events>

     

    Then threw alerts against using:

     

    D:\APPS\CA\SOI>GCEventAddCmd -h10.244.10.34:7090 -aLABTECH1732DISK -iLABTECH1732 -sCritical -tLABTECH -m"High DISK Usage on Labtech 1732"

    D:\APPS\CA\SOI>GCEventAddCmd -h10.244.10.34:7090 -aLABTECH1732MEM -iLABTECH1732 -sCritical -tLABTECH -m"High MEM Usage on Labtech 1732"

    D:\APPS\CA\SOI>GCEventAddCmd -h10.244.10.34:7090 -aLABTECH1732CPU -iLABTECH1732 -sCritical -tLABTECH -m"High CPU Usage on Labtech 1732"

     

    To clear:

    D:\APPS\CA\SOI>GCEventAddCmd -h10.244.10.34:7090 -aLABTECH1732CPU -iLABTECH1732 -sNormal -tLABTECH -m"High CPU Usage on Labtech 1732 Normal"

    D:\APPS\CA\SOI>GCEventAddCmd -h10.244.10.34:7090 -aLABTECH1732MEM -iLABTECH1732 -sNormal -tLABTECH -m"High MEM Usage on Labtech 1732"

    D:\APPS\CA\SOI>GCEventAddCmd -h10.244.10.34:7090 -aLABTECH1732DISK -iLABTECH1732 -sNormal -tLABTECH -m"Normal Disk Usage on Labtech 1732"



  • 5.  Re: Universal Connector issues: Created a Ci called: instanceID ?

    Posted 10-31-2014 09:39 AM

    I used the GCEventAddCommand and I was able to see the services I created via USM view. Part of my problem was a misunderstanding of the Universal connector. I was expecting to be able to add a service directly to the interface – whereas the Universal connector seems to act as a separate but controllable source of data… and like other connectors (eg Spectrum), you build services in SOI that rely on CIs from those data sources.

     

     

     

    Thanks

     

    Brian



  • 6.  Re: Universal Connector issues: Created a Ci called: instanceID ?

    Posted 11-04-2014 06:16 AM

    Hi Brian,

    you can create a Service that appears directly in the Console.  Use the example provided in the file universalAdd_ServiceModel.xml.  You have to provide the full definition of Service, CIs, and Relationships.

    The Service, all CIs and the Relationships are created and the Service appears in the console (after a short moment).

    If you use the

     

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    <Services>

        <Service>

       <property tag="eventType" value="AddService" />

       <property tag="MdrElementID" value="UCService"/>

       <property tag="className" value="Service" />

       <property tag="ServiceName" value="UCService" />

       <property tag="ServiceVersion" value="0" />           

       <property tag="Description" value="Adding a new Service" />           

       <property tag="AdministrativeStatus" value="Managed" />

        </Service>

        <CI>

      <property tag="eventType" value="AddCI" />

      <property tag="MdrElementID" value="UCServer" />

      <property tag="className" value="ComputerSystem" />

      <property tag="Label" value="UCServer" />

      <property tag="Description" value="Description of a new ComputerSystem" />

      <property tag="AdministrativeStatus" value="Managed" />

      <property tag="Vendor" value="Dell" />

      <property tag="PrimaryDnsName" value="UCServer.ca.com" />

      <property tag="ComputerName" value="UCServer" />

      <property tag="MemoryInGB" value="1024" />

      <property tag="CIuserAttribute1" value="Attr1"/>

      <property tag="CIuserAttribute2" value="Attr2"/>

      <property tag="CIuserAttribute3" value="Attr3"/>

      <property tag="CIuserAttribute4" value="Attr4"/>

      <property tag="CIuserAttribute5" value="Attr5"/>

        </CI>

        <Relationship>

    <property tag="eventType" value="AddRelationship" />

    <property tag="SourceMdrElementID" value="UCService" />

    <property tag="TargetMdrElementID" value="UCServer" />

    <property tag="ScopeMdrElementID" value="UCService" />

    <property tag="Semantic" value="HasMember" />

    <property tag="className" value="BinaryRelationship" />           

        </Relationship>

    </Services>

     

     

    And to Dave:

    Yes, there was a bug in the Universal Connector logic to only accept one input file during the specified pollInterval (see Connector Configuration, default 30s).  This was fixed.

     

    Regarding logs:

    There are no special logs for the Universal Connector.  The GCEventAddCmd.bat issues a command (which returns with RC=0 unless you have the syntax wrong) - it does not perform any validation of the data provided in the contents of the options or xml-file, if this makes sense to SOI.

    You can activate the IFW debugging and follow (like for all other connectors) what this Connector is doing with the provided input.