Service Operations Insight

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  • 1.  open the logs for SOI

    Posted Apr 25, 2014 05:27 AM

    these days we encounter a problem, one EMS has send an alert to snmp connector, and snmp connector also writes the log info. for the alert, but in soi console we can not find the alert. if we can open the log writting, then from the log file we can find the problem.

    so, can you help me to open the log file writting configuration? thanks!



  • 2.  RE: open the logs for SOI

    Posted Apr 29, 2014 07:09 AM

    Hi Ronald,

     

    This might need to configure SNMP Policy.

    Can you please open CA Support ticket for this.

     

    Thanks,

    Ashay