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  • 1.  UIM Database Alerts Relating to Wrong CI in SOI

    Posted Jun 12, 2019 06:52 PM
    Hi

    We have UIM forwarding alerts to SOI.
    Some database alerts (not all) of specific nodes (not all) are being related to the UIM Primary Server CI instead to relate to the database server.
    The column "Name" of the SOI alerts console has the UIM server hostname instead of the database server hostname.
    This behavior is not happening to all database alerts and servers.

    UIM version is 8.5.1.1
    SOI version is 4.2.0.188.20170906
    Catalyst version: 3.4.1.265

    Can you help us on this please?

    Thanks and best regards,

    Paulo Ferreira


  • 2.  RE: UIM Database Alerts Relating to Wrong CI in SOI

    Posted Jun 13, 2019 02:48 AM
    Hi Paulo,

    are these database alerts all coming from the same probe type?  Or do you use different probes for monitoring databases?
    Every probe has a different format in UIM and has to be catered for in the UIM connector configuration/policy.
    Can you see a specific pattern which alarms are related to the UIM server and not to the DB server?

    To attach an alert to the server where the probe is running is a "security mechanism" in the connector to avoid alerts getting lost if not all information about the real source is available.  This can either be due to missing information in UIM (sometimes the CIs get only created in the UIM when the first alert arrives, and thus "too late" for the first alert) or when monitoring remote hosts, the host itself might not be known to the system, etc.

    Michael

    ------------------------------
    Customer Success Architect
    CA Deutschland GmbH (a Broadcom company)
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  • 3.  RE: UIM Database Alerts Relating to Wrong CI in SOI

    Posted Jun 13, 2019 06:19 PM
    Hi Michael,

    Thank you so much for the reply.

    Please see my comments below:

    >> are these database alerts coming from the same probe type? Or do you use different probes for monitoring databases?
    In fact, analyzing again we find alerts from other probes besides the database probe. There are alerts with this behavior from processes probe, cdm probe, sqlserver probe.

    >> Can you see a specific pattern which alarms are related to the UIM server and not to the DB server?
    We can see alarms with pattern "computer" (Computer System type) and pattern ".*MSSQL.*" (Database type).

    I'm sending some screenshots to illustrate the issue.

    Thanks and best regards,

    Paulo