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Important Update on the New Rally UI

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  • 1.  Important Update on the New Rally UI

    Posted 11-15-2019 04:11 PM
    Based on Beta feedback, we have decided to delay the release of the updated Rally UI.  Our internal testing combined with the tremendous partnership of our beta customers has identified several areas we need to change to ensure we deliver the reliability and quality that our customers expect.

    • Migration of Saved and Shared Views - it is critical to us that as we move the platform forward we do so in a way that is as low friction as possible for our customers.   As we're moving the front end to a modern technology stack (shared by Work Views, Team Board and other newer pages) it requires that we change the way that we store our customers' custom views.   While this will be completely transparent to our customers we have identified a set of corner cases that could cause a loss of views or views to not properly render.
    • Functional Parity with the existing UI - we need to reiterate our thanks for the engagement of our of our beta testers.  Through that continued collaboration we have identified a small number of issues that while not global to how every one of our customers use Rally, they collectively add up to areas that we feel are significant enough to remedy before our GA release.

    This is not a decision we take lightly.  We know that when we release new functionality to our SaaS platform we are impacting the daily work of hundreds of thousands of users.  We also know that many of you support thousands of users in your own organizations. As much as we don't like to shift dates and we know that's a disruption to your organization's rollout and support plans, ultimately responding to the feedback and data in front of us was the responsible Agile thing to do.

    So when will we release?  The teams are actively evaluating and decomposing the outstanding work.  As much as we want to push forward, announce the new date and deliver this exciting Rally update to the market we also want to make sure that we have a high degree of confidence in our next roll-out plan.  We will publish a new date and release plan by Monday, November 18.


    What if I'm actively using the new UI in Beta?  If you're using the new UI already, and are happy with it (many of our users are) there's absolutely no reason to switch back.  We are only going to continue to improve the functionality and mitigate the outstanding defects, and of course, we are not planning to slow down on our engagement with our beta users as we get this last bit of functionality over the line to GA.  


    Again we appreciate the flexibility of all of you, our customers, as we have made this tough decision, but ultimately we would rather partner with all of you to shift our rollout plans then deliver something that doesn't delight our customers.


    Regards,


    Greg Gould

    Head of Product, Rally Software


    Please also check out the FAQ for this release!


  • 2.  RE: Important Update on the New Rally UI
    Best Answer

    Posted 11-20-2019 02:04 PM
    Edited by John Streeter 11-20-2019 02:04 PM

    After continued evaluation of feedback from our beta customers and review by our engineering teams we have decided to release the new Rally UI on Thursday, December 12, 2019 for a majority of our customers. While we're excited that these customers will immediately benefit from the modern user experience and the improvements it brings, we understand that some subscriptions with high degrees of complexity will require additional time to adopt the new user experience. For those customers, the Rally team will continue to work with you on a plan for adoption to ensure that your migration to the modern Rally UI is successful for your organization. 


    As always, your partnership is appreciated.  We remain committed to making sure that we bring all of our customers the best possible experience as we continue to move the Rally platform forward.  Additional communications via in-app notifications and community posts will be forthcoming with additional information and updates. 


    Regards,


    Greg Gould 

    Head of Product, Rally Software






  • 3.  RE: Important Update on the New Rally UI

    Posted 11-22-2019 09:29 AM
    Just my two cents for whatever little it's worth, a mid-December UI change is less than ideal as the following week will start seeing departments empty out for the holidays and will result in less access to experienced Rally users to help out those who struggle to adapt to the new UI. At this point, I would have preferred to see the new UI launch pushed to January. If April's UI change can be used as an indication, user acclimation to these changes will not as smooth as you seem to think.


  • 4.  RE: Important Update on the New Rally UI

    Posted 11-22-2019 02:43 PM
    Edited by Matthew Gorbsky 11-22-2019 02:43 PM
    Hi Mitch,

    Thanks for your feedback on the rollout. If you're concerned about the timing with regard to your organization, please reach out to your account team or sales engineer. We'll be happy to work with you on that.

    Thanks,
    Matt

    ------------------------------
    Product Manager | Rally Software
    ------------------------------



  • 5.  RE: Important Update on the New Rally UI

    Posted 12-09-2019 08:33 AM
    Hi,

    You communicated the release will be on Thursday, December 12, 2019 for a majority of customers, have you planned to turn on the new UI for the EU servers too ?
    Like Mitch, this period is not a very good period for us to learn new use of the tool as everybody is in hurry to finish everything before leaving for holidays.
    Is it possible to do the migration only for some users and to postpone the migration for all users in January ?
    Thanks very much for your answer
    Regards


  • 6.  RE: Important Update on the New Rally UI

    Posted 12-10-2019 04:36 PM
    Hi Marianne,

    The EU release will be at a later date - so you should be good for now! :)

    ------------------------------
    John Streeter
    Customer Support Lead | ITSM & Rally Software
    ------------------------------



  • 7.  RE: Important Update on the New Rally UI

    Posted 12-10-2019 04:37 PM
    And yes, we could turn it on for just your user account, for instance, and then the rest of the subscription at a later date.

    ------------------------------
    John Streeter
    Customer Support Lead | ITSM & Rally Software
    ------------------------------



  • 8.  RE: Important Update on the New Rally UI

    Posted 12-11-2019 05:58 AM

    Hi John, from Europe,

    I don't recall hearing anything about our date being different from the one that was published all across the UIs.  (Or was that carefully not date-specific, and I just assumed it referred to the date notified everywhere else?)

    I've gone to our Subscription Administrator and he was unaware of this also.

    Please can someone confirm to us when European customers should expect to have this changed applied?

    Many thanks,
    --Nev.




  • 9.  RE: Important Update on the New Rally UI

    Posted 12-11-2019 10:39 AM
    Hi Nev,

    @John Streeter is referring to customers on the European ​Rally stack at eu1.rallydev.com as opposed to European based customers accessing the US stack at rally1.rallydev.com.


  • 10.  RE: Important Update on the New Rally UI

    Posted 12-11-2019 10:49 AM

    Hi David, @Dave LeDeaux.

    Thankyou very much for the clarification, 

    I'll try to remember that distinction ​in future!

    Cheers,
    --Nev.