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Stopped receiving emails from watched stories

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  • 1.  Stopped receiving emails from watched stories

    Posted 07-26-2019 02:06 PM
    I watch all the stories in one project. I've done this for months. Sometime on Monday, I stopped receiving emails for changes in stories.
    I DO receive emails if someone tags me in Discussions, but that is the only case.

    I tried to open a case but I don't see an option to open a case in the Broadcom Support page.
    I tried calling support but I am not sure the support person got my contact information correctly because I haven't received any emails regarding the case.

    Thanks,
    Tim


  • 2.  RE: Stopped receiving emails from watched stories
    Best Answer

    Posted 07-29-2019 02:31 PM
    Hi Tim,

    We had an issue last week but it should be resolved now.  Are you getting these now?


  • 3.  RE: Stopped receiving emails from watched stories

    Posted 07-29-2019 02:37 PM
    Yes, they started coming in Friday late afternoon.

    Can you help with the issue I am having being able to open a case? Seems like my account is not enabled to open cases or for some reason I can't find where you open a case.

    Thanks,
    Tim


  • 4.  RE: Stopped receiving emails from watched stories

    Posted 07-29-2019 02:40 PM
    Actually never mind. I just checked and that seems to have been fixed as well now.