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Technical Services (TS) Query Counter app can't update settings

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  • 1.  Technical Services (TS) Query Counter app can't update settings

    Posted 10-18-2019 08:59 AM
    Edited by Greg Monahan 10-18-2019 10:18 AM
    I use the TS Query Counter app a lot. It gives me a quick pulse on changes and errors and where I need to help teams with data accuracy.
    Something changed in the last week. I am no longer able to select the App Settings from the menu to make changes to the variables or the page layout that displays the variables and other static text.

    I've checked this on multiple pages. Is anyone else seeing this?

    Here's the repo where the code lives:
    https://github.com/RallyTechServices/query-counter

    I use the forked version here:
    https://github.com/RallyCommunity/query-counter

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    Benefitfocus.com, Inc
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  • 2.  RE: Technical Services (TS) Query Counter app can't update settings

    Posted 10-18-2019 09:09 AM
    Edited by Greg Monahan 10-18-2019 10:19 AM
    This appears to be the case for several HTML/Javascript apps. All are 2.1 SDK Javascript.
    It's not just existing apps that don't have access to the settings - as if they were damaged and non-retrievable. This occurs with a new instance of the app with the same code that worked previously.

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    Benefitfocus.com, Inc
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  • 3.  RE: Technical Services (TS) Query Counter app can't update settings

    Posted 10-18-2019 10:26 AM
    Hi Greg,

    Reload and try again. I think we found what the issue was. Let me know if it works for you again

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    Nik
    Rally Sales Engineer
    Rally Software
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  • 4.  RE: Technical Services (TS) Query Counter app can't update settings

    Posted 10-18-2019 10:30 AM
    And now they work again. Was this something that was inflight or just gremlins?

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    Benefitfocus.com, Inc
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  • 5.  RE: Technical Services (TS) Query Counter app can't update settings
    Best Answer

    Posted 10-18-2019 11:23 AM
    Some updates yesterday caused a change in the way stuff got loaded by the network. We reverted the change and "Voila!".

    Engineering will need to look into it a bit more to see why there was such a specific (and not exactly expected) impact.

    So, you should be good for now.

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    Nik
    Rally Sales Engineer
    Rally Software
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