Oh , I am sorry.
What exactly is the context of your message template ?
And where do you see the Service Type in the GUI, which you want to have in your notification?
Regards
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Principal Services Consultant
HCL Enterprise Studio
Germany
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Original Message:
Sent: 03-19-2020 10:12 AM
From: Jason Lara
Subject: Message on WF Task
Hello Michael,
Thanks for your response.
I tested and it doesn't work.
Regards.
Original Message:
Sent: 03-19-2020 03:13 AM
From: Michael Müller
Subject: Message on WF Task
Hi Jason.
if the task itself refers a Service Type give the following a try : @{support_lev.sym}
Regards
.........Michael
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Principal Services Consultant
HCL Enterprise Studio
Germany
Original Message:
Sent: 03-17-2020 01:44 PM
From: Jason Lara
Subject: Message on WF Task
Hello,
I created a message template that is launched when a WF task on ticket is on pending status. The template brings me the ticket number, the status and the analyst of the task.. it should also bring me the SLA of the task but it doesn't.